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ID
0007220
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Openbravo Deployment Options] Appliance rPathcriticalsometimes2009-01-29 12:242009-08-31 16:23
ReporternetworkbView Statuspublic 
Assigned Tojpabloae 
PriorityimmediateResolutionfixedFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSLinux 64 bitDatabaseOracleJava version
OS VersionDatabase versionAnt version
Product Version2.40SCM revision 
Review Assigned To
Summary

0007220: After a time using the administration console, some windows are not available.

DescriptionAfter a time using the administration console, some windows are not available. When you try to acced them you get an error message (see attachment).

Then if you restart the raa the windows are again available.

TagsNo tags attached.
Attached Filespng file icon ErrorVentanaConsola.png [^] (59,216 bytes) 2009-01-29 12:24


log file icon raa-service.log [^] (813,793 bytes) 2009-01-30 12:59
? file icon web [^] (77,915 bytes) 2009-01-30 13:00 [Show Content]
png file icon backup.PNG [^] (111,456 bytes) 2009-02-02 12:25

- Relationships Relation Graph ] Dependency Graph ]
has duplicate defect 0008393 closedjpabloae Check for updates in OB Network console is not working properly 
has duplicate defect 0007119 closedjpabloae When applying an update, the console lost the session 
related to defect 0007349 closedjpabloae Rollback process doesn't work properly 

-  Notes
(0012805)
networkb (developer)
2009-01-29 12:25

This error has ocurred in many installations.
(0012881)
jpabloae (reporter)
2009-01-30 11:56

Please attach the /var/log/raa/raa-service.log file.
(0012886)
networkb (developer)
2009-01-30 12:12

Some windows that are not available are:



Configuration
  Configure Networking
  System Time

Maintenance
  Logs
  Manage Services

Updates
  View and Apply Rollbacks




The log we get is the following:

The traceback is:

Traceback (most recent call last):
  File "/usr/lib64/python2.4/site-packages/raa/vendor/CherryPy-3.0.3/cherrypy/_cprequest.py", line 551, in respond
  File "/usr/lib64/python2.4/site-packages/raa/vendor/CherryPy-3.0.3/cherrypy/_cpdispatch.py", line 24, in __call__
  File "/usr/lib64/python2.4/site-packages/raa/web/__init__.py", line 274, in inner_wrap
    ret = func(*args, **kwargs)
  File "/usr/lib64/python2.4/site-packages/raa/web/__init__.py", line 223, in inner_expose
    return func(*args, **kw)
  File "/usr/lib64/python2.4/site-packages/raa/authenticate.py", line 82, in inner_require
    return func(self, *args, **kwargs)
  File "/usr/lib64/python2.4/site-packages/raaplugins/services/web/services.py", line 221, in index
    statuses = self.callBackend('getServiceStatuses', [x[0] for x in srvs])
  File "/usr/lib64/python2.4/site-packages/raa/modules/raawebplugin.py", line 516, in callBackend
    triggerImmed(schedId)
  File "/usr/lib64/python2.4/site-packages/raa/modules/raawebplugin.py", line 38, in triggerImmed
    client.connect( cfg.listenerFile )
  File "<string>", line 1, in connect
error: (111, 'Connection refused')
(0012889)
jpabloae (reporter)
2009-01-30 12:18

OK. Please download and attach the "Agent service" and the "Agent web service" log files from the machine that this happened.
(0012897)
networkb (developer)
2009-01-30 13:00

The files have been downloaded after restar raa becuase the log were not available.
(0013006)
psarobe (developer)
2009-02-02 12:30

I have face a similar problem when launching the backup process. See attach backup.png. For some reason the console doesn't work and i have to reboot the console. After this I can do the backup.
The week before I could make the backup and i didn't do anything during the week after and suddenly when I try to execute the backup didn't work. It seems like the console stopped working without doing anything
(0013007)
psarobe (developer)
2009-02-02 12:41

More things:

After rebooting the console /etc/init.d/raa restart, the system suddenly shutdown itself without doing anything

Very, very strange
(0014571)
jpabloae (reporter)
2009-03-11 11:00

Some progress: the issue has been reproduced and it's being analyzed by us and rPath.
(0015909)
jpabloae (reporter)
2009-04-29 11:40

There is a candidate fix for this, setting the pieURL to http and port 8004 in raa_service.conf. Currently the user's feedback have been positive. So we'll wait for 1 week to see if any issue is raised.
(0016264)
jpabloae (reporter)
2009-05-11 15:54

To be fixed in the upcoming 2.40MP4 release.

- Issue History
Date Modified Username Field Change
2009-01-29 12:24 networkb New Issue
2009-01-29 12:24 networkb Assigned To => jpabloae
2009-01-29 12:24 networkb File Added: ErrorVentanaConsola.png
2009-01-29 12:25 networkb Note Added: 0012805
2009-01-30 11:56 jpabloae Note Added: 0012881
2009-01-30 11:56 jpabloae Status new => feedback
2009-01-30 12:12 networkb Note Added: 0012886
2009-01-30 12:18 jpabloae Note Added: 0012889
2009-01-30 12:59 networkb File Added: raa-service.log
2009-01-30 13:00 networkb File Added: web
2009-01-30 13:00 networkb Note Added: 0012897
2009-01-30 16:41 jpabloae Status feedback => scheduled
2009-01-30 16:41 jpabloae fix_in_branch => trunk
2009-02-02 12:25 psarobe File Added: backup.PNG
2009-02-02 12:30 psarobe Note Added: 0013006
2009-02-02 12:41 psarobe Note Added: 0013007
2009-02-20 17:20 networkb Severity major => critical
2009-02-20 17:20 networkb fix_in_branch trunk =>
2009-03-11 11:00 jpabloae Note Added: 0014571
2009-04-15 12:55 jpabloae Relationship added has duplicate 0008393
2009-04-29 11:36 jpabloae Relationship added related to 0007349
2009-04-29 11:40 jpabloae Note Added: 0015909
2009-05-11 15:54 jpabloae Status scheduled => resolved
2009-05-11 15:54 jpabloae Fixed in Version => 2.40MP4
2009-05-11 15:54 jpabloae Resolution open => fixed
2009-05-11 15:54 jpabloae Note Added: 0016264
2009-05-25 15:14 plujan Status resolved => closed
2009-06-19 06:04 jpabloae Relationship added has duplicate 0007119
2012-07-19 13:11 gorka_gil Category Appliance stack => Appliance rPath


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