Openbravo Issue Tracking System - Openbravo Deployment Options
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IDProjectCategoryView StatusDate SubmittedLast Update
0007220Openbravo Deployment OptionsAppliance rPathpublic2009-01-29 12:242009-08-31 16:23
Reporternetworkb 
Assigned Tojpabloae 
PriorityimmediateSeveritycriticalReproducibilitysometimes
StatusclosedResolutionfixed 
PlatformOS30OS Version
Product Version2.40 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
Support ticket
OBNetwork customer
Summary0007220: After a time using the administration console, some windows are not available.
DescriptionAfter a time using the administration console, some windows are not available. When you try to acced them you get an error message (see attachment).

Then if you restart the raa the windows are again available.

Steps To Reproduce
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
has duplicate defect 0008393 closed jpabloae Check for updates in OB Network console is not working properly 
has duplicate defect 0007119 closed jpabloae When applying an update, the console lost the session 
related to defect 0007349 closed jpabloae Rollback process doesn't work properly 
Attached Filespng ErrorVentanaConsola.png (59,216) 2009-01-29 12:24
https://issues.openbravo.com/file_download.php?file_id=762&type=bug
png

log raa-service.log (813,793) 2009-01-30 12:59
https://issues.openbravo.com/file_download.php?file_id=773&type=bug
? web (77,915) 2009-01-30 13:00
https://issues.openbravo.com/file_download.php?file_id=774&type=bug
png backup.PNG (111,456) 2009-02-02 12:25
https://issues.openbravo.com/file_download.php?file_id=787&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2009-01-29 12:24networkbNew Issue
2009-01-29 12:24networkbAssigned To => jpabloae
2009-01-29 12:24networkbFile Added: ErrorVentanaConsola.png
2009-01-29 12:25networkbNote Added: 0012805
2009-01-30 11:56jpabloaeNote Added: 0012881
2009-01-30 11:56jpabloaeStatusnew => feedback
2009-01-30 12:12networkbNote Added: 0012886
2009-01-30 12:18jpabloaeNote Added: 0012889
2009-01-30 12:59networkbFile Added: raa-service.log
2009-01-30 13:00networkbFile Added: web
2009-01-30 13:00networkbNote Added: 0012897
2009-01-30 16:41jpabloaeStatusfeedback => scheduled
2009-01-30 16:41jpabloaefix_in_branch => trunk
2009-02-02 12:25psarobeFile Added: backup.PNG
2009-02-02 12:30psarobeNote Added: 0013006
2009-02-02 12:41psarobeNote Added: 0013007
2009-02-20 17:20networkbSeveritymajor => critical
2009-02-20 17:20networkbfix_in_branchtrunk =>
2009-03-11 11:00jpabloaeNote Added: 0014571
2009-04-15 12:55jpabloaeRelationship addedhas duplicate 0008393
2009-04-29 11:36jpabloaeRelationship addedrelated to 0007349
2009-04-29 11:40jpabloaeNote Added: 0015909
2009-05-11 15:54jpabloaeStatusscheduled => resolved
2009-05-11 15:54jpabloaeFixed in Version => 2.40MP4
2009-05-11 15:54jpabloaeResolutionopen => fixed
2009-05-11 15:54jpabloaeNote Added: 0016264
2009-05-25 15:14plujanStatusresolved => closed
2009-06-19 06:04jpabloaeRelationship addedhas duplicate 0007119
2012-07-19 13:11gorka_gilCategoryAppliance stack => Appliance rPath

Notes
(0012805)
networkb   
2009-01-29 12:25   
This error has ocurred in many installations.
(0012881)
jpabloae   
2009-01-30 11:56   
Please attach the /var/log/raa/raa-service.log file.
(0012886)
networkb   
2009-01-30 12:12   
Some windows that are not available are:



Configuration
  Configure Networking
  System Time

Maintenance
  Logs
  Manage Services

Updates
  View and Apply Rollbacks




The log we get is the following:

The traceback is:

Traceback (most recent call last):
  File "/usr/lib64/python2.4/site-packages/raa/vendor/CherryPy-3.0.3/cherrypy/_cprequest.py", line 551, in respond
  File "/usr/lib64/python2.4/site-packages/raa/vendor/CherryPy-3.0.3/cherrypy/_cpdispatch.py", line 24, in __call__
  File "/usr/lib64/python2.4/site-packages/raa/web/__init__.py", line 274, in inner_wrap
    ret = func(*args, **kwargs)
  File "/usr/lib64/python2.4/site-packages/raa/web/__init__.py", line 223, in inner_expose
    return func(*args, **kw)
  File "/usr/lib64/python2.4/site-packages/raa/authenticate.py", line 82, in inner_require
    return func(self, *args, **kwargs)
  File "/usr/lib64/python2.4/site-packages/raaplugins/services/web/services.py", line 221, in index
    statuses = self.callBackend('getServiceStatuses', [x[0] for x in srvs])
  File "/usr/lib64/python2.4/site-packages/raa/modules/raawebplugin.py", line 516, in callBackend
    triggerImmed(schedId)
  File "/usr/lib64/python2.4/site-packages/raa/modules/raawebplugin.py", line 38, in triggerImmed
    client.connect( cfg.listenerFile )
  File "<string>", line 1, in connect
error: (111, 'Connection refused')
(0012889)
jpabloae   
2009-01-30 12:18   
OK. Please download and attach the "Agent service" and the "Agent web service" log files from the machine that this happened.
(0012897)
networkb   
2009-01-30 13:00   
The files have been downloaded after restar raa becuase the log were not available.
(0013006)
psarobe   
2009-02-02 12:30   
I have face a similar problem when launching the backup process. See attach backup.png. For some reason the console doesn't work and i have to reboot the console. After this I can do the backup.
The week before I could make the backup and i didn't do anything during the week after and suddenly when I try to execute the backup didn't work. It seems like the console stopped working without doing anything
(0013007)
psarobe   
2009-02-02 12:41   
More things:

After rebooting the console /etc/init.d/raa restart, the system suddenly shutdown itself without doing anything

Very, very strange
(0014571)
jpabloae   
2009-03-11 11:00   
Some progress: the issue has been reproduced and it's being analyzed by us and rPath.
(0015909)
jpabloae   
2009-04-29 11:40   
There is a candidate fix for this, setting the pieURL to http and port 8004 in raa_service.conf. Currently the user's feedback have been positive. So we'll wait for 1 week to see if any issue is raised.
(0016264)
jpabloae   
2009-05-11 15:54   
To be fixed in the upcoming 2.40MP4 release.