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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Events for Clientmajorsometimes2024-03-20 15:262024-04-05 10:25
ReporterivazquezView Statuspublic 
Assigned Toander_flores 
PrioritynormalResolutionopenFixed in Version
StatusscheduledFix in branchFixed in SCM revision
ProjectionnoneETA> 1 monthTarget Versionpi
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionRR24Q1SCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0055014: IndexedDB data synchronization error - Extremely large Terminal Log caused by the module "Events for client"

DescriptionSome clients are having problems with the "Events for clients" module where an extremely large TerminalLog is being generated due to the following line of code: [^]

This is because since this terminal log is so large, the synchronization cannot be performed, thus leaving the till blocked and offline.

The customer has to contact the support team to delete this terminal log from the IndexedDB, otherwise, no order, cash-up, cash management, etc. is synchronized.
Steps To ReproduceWe attached the log of the problem so that you can check that the error comes from the same, you must decide what to do with this log to avoid this problem.

Proposed SolutionLower the log level from info to debug or trace
TagsNo tags attached.
Attached Files? file icon bigLog1.json [^] (113,640 bytes) 2024-03-20 15:26

- Relationships Relation Graph ] Dependency Graph ]
related to defect 0051930 closedAugustoMauch Openbravo ERP IndexedDB data synchronization error 
related to defect 0055016RR20Q3.4 closedRajesh_18 Retail Modules IndexedDB data synchronization error - Extremely large Terminal Log caused by the function "updatePendingMultiOrders" 

-  Notes
There are no notes attached to this issue.

- Issue History
Date Modified Username Field Change
2024-03-20 15:26 ivazquez New Issue
2024-03-20 15:26 ivazquez Assigned To => Triage Platform Conn
2024-03-20 15:26 ivazquez File Added: bigLog1.json
2024-03-20 15:26 ivazquez Triggers an Emergency Pack => No
2024-03-20 15:28 ivazquez Relationship added related to 0051930
2024-03-20 15:29 ivazquez Tag Attached: SMCP
2024-03-20 15:29 ivazquez Tag Detached: SMCP
2024-03-20 15:30 ivazquez ETA none => > 1 month
2024-03-20 16:30 ivazquez Relationship added related to 0055016
2024-03-26 11:43 rafaroda Severity minor => major
2024-04-02 09:56 adrianromero Status new => scheduled
2024-04-02 09:56 adrianromero Proposed Solution updated
2024-04-05 10:25 adrianromero Assigned To Triage Platform Conn => ander_flores

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