Openbravo Issue Tracking System - Retail Modules |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0055014 | Retail Modules | Events for Client | public | 2024-03-20 15:26 | 2024-04-24 14:46 |
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| Reporter | ivazquez | |
| Assigned To | ander_flores | |
| Priority | normal | Severity | major | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | RR24Q1 | |
| Target Version | pi | Fixed in Version | | |
| Merge Request Status | approved |
| Review Assigned To | |
| OBNetwork customer | OBPS |
| Support ticket | 92356 |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0055014: IndexedDB data synchronization error - Extremely large Terminal Log caused by the module "Events for client" |
| Description | Some clients are having problems with the "Events for clients" module where an extremely large TerminalLog is being generated due to the following line of code:
https://gitlab.com/openbravo/product/pmods/org.openbravo.events.client/-/blob/master/web/org.openbravo.events.client/source/events/messagesmanager.js?ref_type=heads#L34 [^]
This is because since this terminal log is so large, the synchronization cannot be performed, thus leaving the till blocked and offline.
The customer has to contact the support team to delete this terminal log from the IndexedDB, otherwise, no order, cash-up, cash management, etc. is synchronized. |
| Steps To Reproduce | We attached the log of the problem so that you can check that the error comes from the same, you must decide what to do with this log to avoid this problem.
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| Proposed Solution | Lower the log level from info to debug or trace |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0051930 | | closed | AugustoMauch | Openbravo ERP | IndexedDB data synchronization error | | related to | defect | 0055016 | RR20Q3.4 | closed | Rajesh_18 | Retail Modules | IndexedDB data synchronization error - Extremely large Terminal Log caused by the function "updatePendingMultiOrders" |
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| Attached Files |  bigLog1.json (113,640) 2024-03-20 15:26
https://issues.openbravo.com/file_download.php?file_id=19576&type=bug |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2024-03-20 15:26 | ivazquez | New Issue | |
| 2024-03-20 15:26 | ivazquez | Assigned To | => Triage Platform Conn |
| 2024-03-20 15:26 | ivazquez | File Added: bigLog1.json | |
| 2024-03-20 15:26 | ivazquez | OBNetwork customer | => OBPS |
| 2024-03-20 15:26 | ivazquez | Support ticket | => 92356 |
| 2024-03-20 15:26 | ivazquez | Triggers an Emergency Pack | => No |
| 2024-03-20 15:28 | ivazquez | Relationship added | related to 0051930 |
| 2024-03-20 15:29 | ivazquez | Tag Attached: SMCP | |
| 2024-03-20 15:29 | ivazquez | Tag Detached: SMCP | |
| 2024-03-20 15:30 | ivazquez | ETA | none => > 1 month |
| 2024-03-20 16:30 | ivazquez | Relationship added | related to 0055016 |
| 2024-03-26 11:43 | rafaroda | Severity | minor => major |
| 2024-04-02 09:56 | adrianromero | Status | new => scheduled |
| 2024-04-02 09:56 | adrianromero | Proposed Solution updated | |
| 2024-04-05 10:25 | adrianromero | Assigned To | Triage Platform Conn => ander_flores |
| 2024-04-15 18:56 | ivazquez | Note Added: 0163245 | |
| 2024-04-16 08:45 | adrianromero | Note Added: 0163247 | |
| 2024-04-18 11:29 | hgbot | Merge Request Status | => open |
| 2024-04-18 11:29 | hgbot | Note Added: 0163354 | |
| 2024-04-24 14:46 | hgbot | Merge Request Status | open => approved |
| 2024-04-24 14:46 | hgbot | Resolution | open => fixed |
| 2024-04-24 14:46 | hgbot | Status | scheduled => closed |
| 2024-04-24 14:46 | hgbot | Note Added: 0163662 | |
| 2024-04-24 14:46 | hgbot | Note Added: 0163663 | |