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ID
0042899
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Gift cards and gift vouchersminorhave not tried2020-01-15 17:452020-02-13 07:45
ReporterplujanView Statuspublic 
Assigned Toranjith_qualiantech_com 
PrioritynormalResolutionunable to reproduceFixed in VersionRR20Q2
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionmainSCM revision 
Merge Request Status
Review Assigned Toguilleaer
OBNetwork customerNo
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0042899: [20Q1] Returning a non returnable Gift Card does not work as expected in some circumstances

DescriptionFrom the Gift Cards pop up I have the option of returning a Gift Card. This feature works well, except in the case of a ticket with a non returnable product. In this case the gift card is added to the ticket as it were bought again.
Steps To Reproduce1. Having a valid gift card, add a product to a ticket
2. Go to Gift Cards menu, select the gift card and click "return"
3. A message is shown "Do you want to change the receipt to a return?"
4. Accept the message and check that you are returning the added product and the gift card as expected.
5. Delete the ticket
6. Add again the product
7. Go to Gift Cards menu, and this time use "Apply" to pay the product with the Gift Card
8. Go again to the Gift Cards menu, this time use "return"
9. As in step 3, a message is shown.
10. Accept the message. Another message "GIFTCARD is not returnable is shown"
11. Notice the ticket now has an extra line with the full price of the gift card to be paid. See attached screenshot.
TagsNo tags attached.
Attached Filespng file icon GiftCard_Returning.png [^] (182,313 bytes) 2020-01-15 17:45

- Relationships [ Relation Graph ] [ Dependency Graph ]
related to defect 0042880 closedranjith_qualiantech_com When the user do a return of a Gift Card based on product the negative line should be in a sales ticket 
related to defect 0043445 closedranjith_qualiantech_com Gift Card is cancelled when it is returned although it is not included in the ticket because negative lines are not allowed 

-  Notes
(0117716)
guilleaer (viewer)
2020-02-13 07:45

 Fixed in https://issues.openbravo.com/view.php?id=42880 [^]

- Issue History
Date Modified Username Field Change
2020-01-15 17:45 plujan New Issue
2020-01-15 17:45 plujan Assigned To => Retail
2020-01-15 17:45 plujan File Added: GiftCard_Returning.png
2020-01-15 17:45 plujan OBNetwork customer => No
2020-01-15 17:45 plujan Triggers an Emergency Pack => No
2020-02-06 14:05 guilleaer Target Version => RR20Q1
2020-02-11 09:57 ranjith_qualiantech_com Assigned To Retail => ranjith_qualiantech_com
2020-02-12 06:49 ranjith_qualiantech_com Target Version RR20Q1 =>
2020-02-12 06:49 ranjith_qualiantech_com Status new => scheduled
2020-02-12 07:59 ranjith_qualiantech_com Relationship added related to 0042880
2020-02-13 07:45 guilleaer Review Assigned To => guilleaer
2020-02-13 07:45 guilleaer Note Added: 0117716
2020-02-13 07:45 guilleaer Status scheduled => closed
2020-02-13 07:45 guilleaer Resolution open => unable to reproduce
2020-02-13 07:45 guilleaer Fixed in Version => RR20Q2
2020-03-23 17:14 adrianromero Relationship added related to 0043445

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