Openbravo Issue Tracking System - Retail Modules |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0042899 | Retail Modules | Gift cards and gift vouchers | public | 2020-01-15 17:45 | 2020-02-13 07:45 |
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| Reporter | plujan | |
| Assigned To | ranjith_qualiantech_com | |
| Priority | normal | Severity | minor | Reproducibility | have not tried |
| Status | closed | Resolution | unable to reproduce | |
| Platform | | OS | 5 | OS Version | |
| Product Version | main | |
| Target Version | | Fixed in Version | RR20Q2 | |
| Merge Request Status | |
| Review Assigned To | guilleaer |
| OBNetwork customer | No |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0042899: [20Q1] Returning a non returnable Gift Card does not work as expected in some circumstances |
| Description | From the Gift Cards pop up I have the option of returning a Gift Card. This feature works well, except in the case of a ticket with a non returnable product. In this case the gift card is added to the ticket as it were bought again. |
| Steps To Reproduce | 1. Having a valid gift card, add a product to a ticket
2. Go to Gift Cards menu, select the gift card and click "return"
3. A message is shown "Do you want to change the receipt to a return?"
4. Accept the message and check that you are returning the added product and the gift card as expected.
5. Delete the ticket
6. Add again the product
7. Go to Gift Cards menu, and this time use "Apply" to pay the product with the Gift Card
8. Go again to the Gift Cards menu, this time use "return"
9. As in step 3, a message is shown.
10. Accept the message. Another message "GIFTCARD is not returnable is shown"
11. Notice the ticket now has an extra line with the full price of the gift card to be paid. See attached screenshot. |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0042880 | | closed | ranjith_qualiantech_com | When the user do a return of a Gift Card based on product the negative line should be in a sales ticket | | related to | defect | 0043445 | | closed | ranjith_qualiantech_com | Gift Card is cancelled when it is returned although it is not included in the ticket because negative lines are not allowed |
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| Attached Files |  GiftCard_Returning.png (182,313) 2020-01-15 17:45
https://issues.openbravo.com/file_download.php?file_id=13844&type=bug
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| Issue History |
| Date Modified | Username | Field | Change |
| 2020-01-15 17:45 | plujan | New Issue | |
| 2020-01-15 17:45 | plujan | Assigned To | => Retail |
| 2020-01-15 17:45 | plujan | File Added: GiftCard_Returning.png | |
| 2020-01-15 17:45 | plujan | OBNetwork customer | => No |
| 2020-01-15 17:45 | plujan | Triggers an Emergency Pack | => No |
| 2020-02-06 14:05 | guilleaer | Target Version | => RR20Q1 |
| 2020-02-11 09:57 | ranjith_qualiantech_com | Assigned To | Retail => ranjith_qualiantech_com |
| 2020-02-12 06:49 | ranjith_qualiantech_com | Target Version | RR20Q1 => |
| 2020-02-12 06:49 | ranjith_qualiantech_com | Status | new => scheduled |
| 2020-02-12 07:59 | ranjith_qualiantech_com | Relationship added | related to 0042880 |
| 2020-02-13 07:45 | guilleaer | Review Assigned To | => guilleaer |
| 2020-02-13 07:45 | guilleaer | Note Added: 0117716 | |
| 2020-02-13 07:45 | guilleaer | Status | scheduled => closed |
| 2020-02-13 07:45 | guilleaer | Resolution | open => unable to reproduce |
| 2020-02-13 07:45 | guilleaer | Fixed in Version | => RR20Q2 |
| 2020-03-23 17:14 | adrianromero | Relationship added | related to 0043445 |