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| ID | ||||||||
| 0056420 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [POS2] POS | critical | always | 2024-09-09 17:21 | 2024-09-16 14:51 | |||
| Reporter | philippe_mui | View Status | public | |||||
| Assigned To | fermin_gascon | |||||||
| Priority | urgent | Resolution | no change required | Fixed in Version | ||||
| Status | closed | Fix in branch | Fixed in SCM revision | |||||
| Projection | none | ETA | none | Target Version | ||||
| OS | Any | Database | Any | Java version | ||||
| OS Version | Database version | Ant version | ||||||
| Product Version | SCM revision | |||||||
| Review Assigned To | adrianromero | |||||||
| Regression level | ||||||||
| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0056420: RM-16800 [SALES][IT] It is not possible to process a verified return on a ticket with an invoice | |||||||
| Description | An error message appear (see attachment) when trying to make a verified return of a ticket with invoice for Italy https://openbravo.atlassian.net/browse/RM-16800 [^] | |||||||
| Steps To Reproduce | Assign a ticket to a customer Select Issue an invoice Finalize the sale Click on Orders Make a verified return → An error message pops up : Negative lines are not allowed while processing a fiscal receipt | |||||||
| Tags | FASH | |||||||
| Attached Files |  image-20240906-074932.png [^] (122,511 bytes) 2024-09-09 17:21
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(0169249) adrianromero (manager) 2024-09-16 14:51 |
Copying comment from psanjuan: It is not very common to issue Invoices in an RT-Printer as those must be issued as e-invoicing. Besides that the way we have implemented the returns check as required, if the verified return is verified in Openbravo terms and also in RT Printer terms (as the original transaction must be recovery from the RT-Printer memory, to avoid the customer entering original transaction data). The way to workaround this would be by booking a blind return of the original sale, so original sale data must be entered manually. This is not a regression but the way RT-Printer works in Italy. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2024-09-09 17:21 | philippe_mui | New Issue | |
| 2024-09-09 17:21 | philippe_mui | Assigned To | => Retail |
| 2024-09-09 17:21 | philippe_mui | File Added: image-20240906-074932.png | |
| 2024-09-09 17:21 | philippe_mui | Triggers an Emergency Pack | => No |
| 2024-09-09 17:24 | guilleaer | Assigned To | Retail => Triage Omni OMS |
| 2024-09-09 17:29 | philippe_mui | Tag Attached: FASH | |
| 2024-09-09 17:29 | philippe_mui | Summary | [SALES][IT] It is not possible to process a verified return on a ticket with an invoice => RM-16800 [SALES][IT] It is not possible to process a verified return on a ticket with an invoice |
| 2024-09-09 17:29 | philippe_mui | Description Updated | View Revisions |
| 2024-09-10 13:34 | adrianromero | Assigned To | Triage Omni OMS => Triage Platform Conn |
| 2024-09-16 12:13 | AugustoMauch | Status | new => acknowledged |
| 2024-09-16 12:16 | adrianromero | Assigned To | Triage Platform Conn => fermin_gascon |
| 2024-09-16 14:50 | adrianromero | Status | acknowledged => scheduled |
| 2024-09-16 14:51 | adrianromero | Review Assigned To | => adrianromero |
| 2024-09-16 14:51 | adrianromero | Note Added: 0169249 | |
| 2024-09-16 14:51 | adrianromero | Status | scheduled => closed |
| 2024-09-16 14:51 | adrianromero | Resolution | open => no change required |
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Issue History |
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