0055267: [24Q2] Single use gift card as a negative line cannot be used

Description

When paying an order with a gift card, if that gift card is configured to appear as a negative line in the order instead of as a payment line, the system detects that you are trying to pay for the gift card in the same order as the products, which is not allowed to do. So an error message appears informing about that it is not possible to sell a gift card with any other product in the same sale, and then the gift card disappears and it is no longer usable.

Steps To Reproduce

VBS-2 would need additional configuration to properly use gift cards as negative lines, so it is recommended to use VBS-3, which is configured to do so.

Configuration

1) Log into back office
2) Go to the Product window
3) Create a new record and specify the following values:
- Organization: Vall Blanca Store
- Search Key: GC/02
- Name: Gift Card 2
- UOM: Unit
- Tax Category: Exento
- Product Category: Backpacks & Travel
- Purchase: ✔
- Sale: ✔
- Stocked: Unchecked
- Product Type: Item
- Active: ✔
- Returnable: ✔
- Grouped Product: Unchecked
- Show Characteristics Description: ✔
- Gift Card Type: Gift Card
- Gift Card Redemption Type: As negative line
- Taxable Gift Card: Unchecked
- Gift Card Initial Amount: 50.00
- Print Gift Card: ✔
- Gift Card Template: Default Gift card Template
- Allow Anonymous Sale: ✔

4) Save the record
5) Navigate to the Price subtab of the created product
6) Add a new record with the following values:
- Price List Version: The White Valley Group Sale Price List Version
- Unit Price: 50.00
- List Price: 50.00

7) Save the record
8) Go to the Assortment window
9) Select the White Valley Group Product List
10) Proceed to Product subtab
11) Add a new record with the following values:
- Active: ✔
- Product: Gift Card 2

12) Save the record
13) Go to the Document Type window
14) Add a new record with the following values:
- Organization: *
- Name: Gift Card Shipment
- G/L category: Standard
- Print Text: Gift Card Shipment
- Document Category: Material Delivery
- Sequenced Document: ✔

15) Save the record
16) Create another record with the following values:
- Organization: *
- Name: Gift Card Sale
- G/L category: Standard
- Print Text: Gift Card Sale
- Document Category: Sales Order
- SO Sub Type: Gift Card
- Document Type for Shipment: Gift Card Shipment
- Sequenced Document: ✔

17) Save the record
18) Go to Organization window
19) Open the Vall Blanca Store record and navigate to the Retail Configuration section
20) In the Document Type for Gift Cards field, specify Gift Card Sale
21) Save the record

Reproducing the issue

1) Log into VBS-3 terminal (you may need a masterdata refresh to see the configuration changes)
2) Search for Gift Card 2
3) Select the Gift Card 2 product
4) In the identifier field, type GC2
5) Push Finish
6) In the order area, push Pay
7) As a payment method, select Cash
8) Push Done
9) Back in the key map, search for any other product, such as Balaclava Cap, and select it to add it to the order
10) Push Pay
11) As a payment method, select Gift Card
12) In the card ID field, type GC2 and click Search
13) Select the Gift Card 2 => The error is reproduced

Issue History
Date Modified	Username	Field	Change
2024-04-19 14:53	asier_perez	New Issue
2024-04-19 14:53	asier_perez	Assigned To	=> Retail
2024-04-19 14:53	asier_perez	Triggers an Emergency Pack	=> No
2024-04-19 14:54	asier_perez	File Added: Screenshot from 2024-04-19 14-24-40.png
2024-04-19 14:58	asier_perez	Steps to Reproduce Updated	View Revisions
2024-04-19 14:58	asier_perez	Steps to Reproduce Updated	View Revisions
2024-04-22 10:55	asier_perez	Steps to Reproduce Updated	View Revisions
2024-05-06 16:44	lorenzofidalgo	Target Version	=> 24Q2
2024-05-27 12:17	jorgewederago	Target Version	24Q2 =>

Relationships [ Relation Graph ] [ Dependency Graph ]

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