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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSminorhave not tried2023-09-08 12:172023-09-26 15:19
ReporterDaria_ShView Statuspublic 
Assigned ToRetail 
PrioritynormalResolutionopenFixed in Version
StatusnewFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned Tomarvintm
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0053421: The price of the Gift Card is changed to the amount of the Initial balance when selling it

DescriptionIf create a Gift Card without Initial balance but with defined price, add this Gift Card to the Order and specify the Gift Card Initial balance when selling it, the price of this Gift Card will change to the amount of the Initial balance.

Go to Backoffice (User:Openbravo/Password:openbravo)-> Product window
Create a new Product, specify the values:
-Organization: Vall Blanca Store
-Search Key: GC/1
-Name: Gift Card
-UOM: Unit
-Tax Category: Exento
-Product Category: Backpacks & Travel
-Purchase: ✔
-Sale: ✔
-Stocked: unselected
-Product Type: Item
-Active: ✔
-Returnable: ✔
-Grouped Product: unselected
-Gift card Type: Gift Card
-Show Characteristics Description: ✔
-Gift card initial amount: blank
-Gift card as payment method: unselected
-Expires After (days): Today + 5 days
-Allow Anonymous Sale: ✔
Navigate to the 'Price' tab
Add new record in the form with the following values:
-Price List Version: The White Valley Group Sale Price List Version
-Unit Price: 30.00
-List Price: 30.00

Go to the 'Assortment' window
Open the 'White Valley Group Product List'-> Go to the 'Product' tab
Add new record in the form with the following values:
-Active: ✔
-Product: Gift Card
-Product Category: Backpacks & Travel
-Bestseller: No
Steps To Reproduce1.Go to POS2 (user: vallblanca/password: openbravo)
2.Specify the 'Gift Card' product to the Search line
3.Click on it
4.Pay attention to the Order Line Total (30.00)
5.Specify Identifier* = 1, Initial balance = 50.00
6.Click the top right 'Finish' button
7.Pay attention to the Order Line Total (50.00)

Actual result: The price of the Gift Card is changed to the amount of the Initial balance (50.00)

Expected result: The price of the Gift Card remains 30.00
TagsNo tags attached.
Attached Filesjpg file icon 14.jpg [^] (59,717 bytes) 2023-09-08 12:17

jpg file icon 15.jpg [^] (41,588 bytes) 2023-09-08 12:18

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
marvintm (manager)
2023-09-11 17:15

This is actually the intended behavior. When a gift card is sold, it should have the same balance as the price for which it is being sold. This is the way the functionality was designed to work, and it is why the price is being automatically adjusted if the balance is changed.

If some customer is requesting for this behavior to be changed, then it should be discussed with Product Management, and then most probably some kind of configuration should be added to the product.
Daria_Sh (developer)
2023-09-26 15:19
edited on: 2023-09-26 15:19

Despite the existing behavior, there is a document clearly stating that the price of a Gift Card should be lower than it's initial balance.

- Issue History
Date Modified Username Field Change
2023-09-08 12:17 Daria_Sh New Issue
2023-09-08 12:17 Daria_Sh Assigned To => Retail
2023-09-08 12:17 Daria_Sh File Added: 14.jpg
2023-09-08 12:17 Daria_Sh Triggers an Emergency Pack => No
2023-09-08 12:18 Daria_Sh File Added: 15.jpg
2023-09-11 11:10 Rajesh_18 Assigned To Retail => Rajesh_18
2023-09-11 13:28 Rajesh_18 Status new => scheduled
2023-09-11 17:15 marvintm Review Assigned To => marvintm
2023-09-11 17:15 marvintm Note Added: 0154686
2023-09-11 17:15 marvintm Status scheduled => closed
2023-09-11 17:15 marvintm Resolution open => no change required
2023-09-26 15:19 Daria_Sh Assigned To Rajesh_18 => Retail
2023-09-26 15:19 Daria_Sh Note Added: 0155257
2023-09-26 15:19 Daria_Sh Status closed => new
2023-09-26 15:19 Daria_Sh Resolution no change required => open
2023-09-26 15:19 Daria_Sh Note Edited: 0155257 View Revisions

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