Openbravo Issue Tracking System - POS2
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0053421POS2POSpublic2023-09-08 12:172023-09-26 15:19
ReporterDaria_Sh 
Assigned ToRetail 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0053421: The price of the Gift Card is changed to the amount of the Initial balance when selling it
DescriptionIf create a Gift Card without Initial balance but with defined price, add this Gift Card to the Order and specify the Gift Card Initial balance when selling it, the price of this Gift Card will change to the amount of the Initial balance.

Go to Backoffice (User:Openbravo/Password:openbravo)-> Product window
Create a new Product, specify the values:
-Organization: Vall Blanca Store
-Search Key: GC/1
-Name: Gift Card
-UOM: Unit
-Tax Category: Exento
-Product Category: Backpacks & Travel
-Purchase: ✔
-Sale: ✔
-Stocked: unselected
-Product Type: Item
-Active: ✔
-Returnable: ✔
-Grouped Product: unselected
-Gift card Type: Gift Card
-Show Characteristics Description: ✔
-Gift card initial amount: blank
-Gift card as payment method: unselected
-Expires After (days): Today + 5 days
-Allow Anonymous Sale: ✔
    
Navigate to the 'Price' tab
Add new record in the form with the following values:
-Price List Version: The White Valley Group Sale Price List Version
-Unit Price: 30.00
-List Price: 30.00

Go to the 'Assortment' window
Open the 'White Valley Group Product List'-> Go to the 'Product' tab
Add new record in the form with the following values:
-Active: ✔
-Product: Gift Card
-Product Category: Backpacks & Travel
-Bestseller: No
Steps To Reproduce1.Go to POS2 (user: vallblanca/password: openbravo)
2.Specify the 'Gift Card' product to the Search line
3.Click on it
4.Pay attention to the Order Line Total (30.00)
5.Specify Identifier* = 1, Initial balance = 50.00
6.Click the top right 'Finish' button
7.Pay attention to the Order Line Total (50.00)

Actual result: The price of the Gift Card is changed to the amount of the Initial balance (50.00)

Expected result: The price of the Gift Card remains 30.00
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filesjpg 14.jpg (59,717) 2023-09-08 12:17
https://issues.openbravo.com/file_download.php?file_id=18942&type=bug
jpg

jpg 15.jpg (41,588) 2023-09-08 12:18
https://issues.openbravo.com/file_download.php?file_id=18943&type=bug
jpg
Issue History
Date ModifiedUsernameFieldChange
2023-09-08 12:17Daria_ShNew Issue
2023-09-08 12:17Daria_ShAssigned To => Retail
2023-09-08 12:17Daria_ShFile Added: 14.jpg
2023-09-08 12:17Daria_ShTriggers an Emergency Pack => No
2023-09-08 12:18Daria_ShFile Added: 15.jpg
2023-09-11 11:10Rajesh_18Assigned ToRetail => Rajesh_18
2023-09-11 13:28Rajesh_18Statusnew => scheduled
2023-09-11 17:15marvintmReview Assigned To => marvintm
2023-09-11 17:15marvintmNote Added: 0154686
2023-09-11 17:15marvintmStatusscheduled => closed
2023-09-11 17:15marvintmResolutionopen => no change required
2023-09-26 15:19Daria_ShAssigned ToRajesh_18 => Retail
2023-09-26 15:19Daria_ShNote Added: 0155257
2023-09-26 15:19Daria_ShStatusclosed => new
2023-09-26 15:19Daria_ShResolutionno change required => open
2023-09-26 15:19Daria_ShNote Edited: 0155257bug_revision_view_page.php?bugnote_id=0155257#r26903
2024-04-02 17:28Daria_ShNote Edited: 0155257bug_revision_view_page.php?bugnote_id=0155257#r27750
2024-04-02 17:28Daria_ShNote Edited: 0155257bug_revision_view_page.php?bugnote_id=0155257#r27751

Notes
(0154686)
marvintm   
2023-09-11 17:15   
This is actually the intended behavior. When a gift card is sold, it should have the same balance as the price for which it is being sold. This is the way the functionality was designed to work, and it is why the price is being automatically adjusted if the balance is changed.

If some customer is requesting for this behavior to be changed, then it should be discussed with Product Management, and then most probably some kind of configuration should be added to the product.
(0155257)
Daria_Sh   
2023-09-26 15:19   
(edited on: 2024-04-02 17:28)
Despite the existing behavior, there is a document https://docs.google.com/document/d/1Q4823vl3Dvj0IXkDuBRvxMJsHo59WRw7Z_jwH6JMUV0/edit [^] clearly stating that the price of a Gift Card should be lower than it's initial balance.