0051023: Italian returns fiscalized via RT Printer must be printed once instead of twice

Notes
(0144577) ucarrion (viewer) 2022-12-13 11:14	I checked the configuration workaround by setting the 'Print Return order once instead twice in Web Pos' preference to 'Y' as discussed with Patricia and Álvaro but it is not working as we expect. In fact, what we are printing is not the order in OB terms but the invoice. Based on the approach above, being able to control this with a preference would be good.

(0144586) psanjuan (viewer) 2022-12-13 12:36	This issue is not a bug/defect as it is implemented as defined. Issue changed to "design defect" in order to change the logic to take advantage of a preference, if this request is finally approved as currently this is being clarified with the customer (Norauto)

(0145266) ucarrion (viewer) 2023-01-11 16:28	Patricia, what is the next due date for this?

(0145495) psanjuan (viewer) 2023-01-17 13:16	We can not change this behavior to print now two and then only once, therefore we should somehow configure this behavior with a preference. To be defined.

(0145516) psanjuan (viewer) 2023-01-17 16:53	As discussed, let us understand why the customer is requesting now this change.

(0145538) ucarrion (viewer) 2023-01-18 10:05	Last feedback provided by Giorgia Li Pira (PM Norauto Italy): There is no scenario in which a return invoice (ticket de retour) is given to the customer. There are two kinds of return scenarios: --The reimbursment is done in cash, so the money is refunded instantaneously to the customer. --The customer is taking another article so no reimbursment is done, but a new sale is generated. As far as she let me know, there is no obligation to issue the returns ticket. On the other hand, as we mentioned in our last call, I propose you to make it configurable as it is for the order documents so with a preference we are able to set it as we want. It would be easier from an standard product perspective, in my opinion.

(0145737) psanjuan (viewer) 2023-01-23 11:21	Proposed solution: - A new preference is going to be created named "Print Return invoice once instead twice in Web Pos" do not enabled by default, as return invoice will be printed twice by default. Current behavior. - If this preference is enabled "value = Yes", the corresponding "simplified return invoice" or "return invoice" will only be printed once. This new feature needs also to be supported by the RT-Printer integration, therefore if that preference is enabled simplified verified or blind return sales "Commercial Refund/Return" Fiscal document (Documento Commercial emesso fer RESO MERCE) will only be printed once.

(0146120) psanjuan (viewer) 2023-02-01 13:37	As preferences is not the way to go in POS2, we will create a (yes/no) parameter (checkbox), at Organization level under "Retail Configuration" section. Name = "Print return sales invoice twice" Default value = Yes Above is current behavior. If the end-customer set this field to NO, only one copy of the sales return invoice will be printed instead.

(0146506) adrianromero (viewer) 2023-02-14 09:59	Fixed in https://gitlab.com/openbravo/customers/NOR/org.openbravo.retail.rtprinter/-/merge_requests/31 [^]

Issue History
Date Modified	Username	Field	Change
2022-11-28 16:53	ucarrion	New Issue
2022-11-28 16:53	ucarrion	Assigned To	=> psanjuan
2022-11-28 16:53	ucarrion	OBNetwork customer	=> Gold
2022-11-28 16:56	javietxe	Issue Monitored: javietxe
2022-12-13 11:14	ucarrion	Note Added: 0144577
2022-12-13 12:36	psanjuan	Note Added: 0144586
2022-12-13 12:36	psanjuan	Type	defect => design defect
2022-12-13 18:10	aferraz	Assigned To	psanjuan => ucarrion
2022-12-13 18:11	aferraz	Status	new => feedback
2023-01-11 16:28	ucarrion	Note Added: 0145266
2023-01-11 16:29	ucarrion	Assigned To	ucarrion => psanjuan
2023-01-11 16:29	ucarrion	Status	feedback => new
2023-01-17 13:16	psanjuan	Note Added: 0145495
2023-01-17 16:53	psanjuan	Note Added: 0145516
2023-01-17 16:53	psanjuan	Status	new => feedback
2023-01-18 10:05	ucarrion	Note Added: 0145538
2023-01-18 10:05	ucarrion	Status	feedback => new
2023-01-23 11:21	psanjuan	Note Added: 0145737
2023-01-31 14:59	ucarrion	Relationship added	related to 0051328
2023-02-01 13:37	psanjuan	Note Added: 0146120
2023-02-14 09:59	adrianromero	Status	new => scheduled
2023-02-14 09:59	adrianromero	Status	scheduled => resolved
2023-02-14 09:59	adrianromero	Resolution	open => fixed
2023-02-14 09:59	adrianromero	Assigned To	psanjuan => fermin_gascon
2023-02-14 09:59	adrianromero	Note Added: 0146506
2023-02-14 09:59	adrianromero	Status	resolved => closed
2023-03-30 09:13	ucarrion	Relationship added	causes 0052008