Openbravo Issue Tracking System - Openbravo Localizations |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0051023 | Openbravo Localizations | Localization Italy | public | 2022-11-28 16:53 | 2023-02-14 09:59 |
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| Reporter | ucarrion | |
| Assigned To | fermin_gascon | |
| Priority | high | Severity | major | Reproducibility | always |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | | |
| Target Version | | Fixed in Version | | |
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| Regression date | |
| Regression introduced by commit | |
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| Support ticket | |
| OBNetwork customer | |
| Regression introduced in release | |
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| Summary | 0051023: Italian returns fiscalized via RT Printer must be printed once instead of twice |
| Description | Italian returns fiscalized via RT Printer must be printed once instead of twice. |
| Steps To Reproduce | -Login an Italian terminal connected to the RTPrinter.
-Do a sale and pay for it.
-Do the verified return of the previous sale.
-Check the return is printed twice. |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0051328 | | closed | fermin_gascon | Incorrect operator in the fiscalization request when doing a reprint request of a returns transaction | | causes | defect | 0052008 | | closed | fermin_gascon | Original Transaction Fiscal Information not saved if the returns invoice not printed twice |
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| Attached Files | |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2022-11-28 16:53 | ucarrion | New Issue | |
| 2022-11-28 16:53 | ucarrion | Assigned To | => psanjuan |
| 2022-11-28 16:56 | javietxe | Issue Monitored: javietxe | |
| 2022-12-13 11:14 | ucarrion | Note Added: 0144577 | |
| 2022-12-13 12:36 | psanjuan | Note Added: 0144586 | |
| 2022-12-13 12:36 | psanjuan | Type | defect => design defect |
| 2022-12-13 18:10 | aferraz | Assigned To | psanjuan => ucarrion |
| 2022-12-13 18:11 | aferraz | Status | new => feedback |
| 2023-01-11 16:28 | ucarrion | Note Added: 0145266 | |
| 2023-01-11 16:29 | ucarrion | Assigned To | ucarrion => psanjuan |
| 2023-01-11 16:29 | ucarrion | Status | feedback => new |
| 2023-01-17 13:16 | psanjuan | Note Added: 0145495 | |
| 2023-01-17 16:53 | psanjuan | Note Added: 0145516 | |
| 2023-01-17 16:53 | psanjuan | Status | new => feedback |
| 2023-01-18 10:05 | ucarrion | Note Added: 0145538 | |
| 2023-01-18 10:05 | ucarrion | Status | feedback => new |
| 2023-01-23 11:21 | psanjuan | Note Added: 0145737 | |
| 2023-01-31 14:59 | ucarrion | Relationship added | related to 0051328 |
| 2023-02-01 13:37 | psanjuan | Note Added: 0146120 | |
| 2023-02-14 09:59 | adrianromero | Status | new => scheduled |
| 2023-02-14 09:59 | adrianromero | Status | scheduled => resolved |
| 2023-02-14 09:59 | adrianromero | Resolution | open => fixed |
| 2023-02-14 09:59 | adrianromero | Assigned To | psanjuan => fermin_gascon |
| 2023-02-14 09:59 | adrianromero | Note Added: 0146506 | |
| 2023-02-14 09:59 | adrianromero | Status | resolved => closed |
| 2023-03-30 09:13 | ucarrion | Relationship added | causes 0052008 |
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Notes |
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I checked the configuration workaround by setting the 'Print Return order once instead twice in Web Pos' preference to 'Y' as discussed with Patricia and Álvaro but it is not working as we expect. In fact, what we are printing is not the order in OB terms but the invoice.
Based on the approach above, being able to control this with a preference would be good. |
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This issue is not a bug/defect as it is implemented as defined.
Issue changed to "design defect" in order to change the logic to take advantage of a preference, if this request is finally approved as currently this is being clarified with the customer (Norauto) |
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Patricia, what is the next due date for this? |
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We can not change this behavior to print now two and then only once, therefore we should somehow configure this behavior with a preference. To be defined. |
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As discussed, let us understand why the customer is requesting now this change. |
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Last feedback provided by Giorgia Li Pira (PM Norauto Italy):
There is no scenario in which a return invoice (ticket de retour) is given to the customer. There are two kinds of return scenarios:
--The reimbursment is done in cash, so the money is refunded instantaneously to the customer.
--The customer is taking another article so no reimbursment is done, but a new sale is generated.
As far as she let me know, there is no obligation to issue the returns ticket.
On the other hand, as we mentioned in our last call, I propose you to make it configurable as it is for the order documents so with a preference we are able to set it as we want. It would be easier from an standard product perspective, in my opinion. |
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Proposed solution:
- A new preference is going to be created named "Print Return invoice once instead twice in Web Pos" do not enabled by default, as return invoice will be printed twice by default. Current behavior.
- If this preference is enabled "value = Yes", the corresponding "simplified return invoice" or "return invoice" will only be printed once.
This new feature needs also to be supported by the RT-Printer integration, therefore if that preference is enabled simplified verified or blind return sales "Commercial Refund/Return" Fiscal document (Documento Commercial emesso fer RESO MERCE) will only be printed once. |
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As preferences is not the way to go in POS2, we will create a (yes/no) parameter (checkbox), at Organization level under "Retail Configuration" section.
Name = "Print return sales invoice twice"
Default value = Yes
Above is current behavior.
If the end-customer set this field to NO, only one copy of the sales return invoice will be printed instead. |
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