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ID | ||||||||
0039016 | ||||||||
Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
defect | [Openbravo ERP] A. Platform | major | random | 2018-07-23 17:11 | 2023-03-20 12:56 | |||
Reporter | gorkaion | View Status | public | |||||
Assigned To | gorkaion | |||||||
Priority | urgent | Resolution | out of date | Fixed in Version | ||||
Status | closed | Fix in branch | Fixed in SCM revision | |||||
Projection | none | ETA | none | Target Version | ||||
OS | Any | Database | Any | Java version | ||||
OS Version | Database version | Ant version | ||||||
Product Version | SCM revision | |||||||
Review Assigned To | ||||||||
Web browser | ||||||||
Modules | Core | |||||||
Regression level | ||||||||
Regression date | ||||||||
Regression introduced in release | ||||||||
Regression introduced by commit | ||||||||
Triggers an Emergency Pack | No | |||||||
Summary | 0039016: Import Entries stuck in Initial status | |||||||
Description | In some cases the Import Entries are stuck in Initial status and it is not possible to process them until tomcat is restarted. Different customers have reported the same issue where the only solution is to restart tomcat. One possible cause is a wrongly managed exception like OutOfMemory errors but we don't always have evidence of these issues. | |||||||
Steps To Reproduce | N/A | |||||||
Proposed Solution | No entries should be stuck in Initial status. As a workaround we should offer the ability to restart the Import Entry Manager without restarting tomcat. | |||||||
Tags | No tags attached. | |||||||
Attached Files | ||||||||
Relationships [ Relation Graph ] [ Dependency Graph ] | |
Notes | |
(0105916) alostale (manager) 2018-07-24 15:49 |
In order to implement the proposed workaround, we need to understand whether Import Entry threads were in execution or not. To provide more information: * Set Import entry process logger to debug adding to log4j.lcf: log4j.category.org.openbravo.service.importprocess=DEBUG * take some jstacks before restarting tomcat if the problem is detected again |
Issue History | |||
Date Modified | Username | Field | Change |
2018-07-23 17:11 | gorkaion | New Issue | |
2018-07-23 17:11 | gorkaion | Assigned To | => platform |
2018-07-23 17:11 | gorkaion | Modules | => Core |
2018-07-23 17:11 | gorkaion | Resolution time | => 1534111200 |
2018-07-23 17:11 | gorkaion | Triggers an Emergency Pack | => No |
2018-07-24 15:49 | alostale | Note Added: 0105916 | |
2018-07-24 15:49 | alostale | Assigned To | platform => gorkaion |
2018-07-24 15:49 | alostale | Status | new => feedback |
2023-03-20 12:56 | gorkaion | Status | feedback => closed |
2023-03-20 12:56 | gorkaion | Resolution | open => out of date |
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