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IDProjectCategoryView StatusDate SubmittedLast Update
0039016Openbravo ERPA. Platformpublic2018-07-23 17:112023-03-20 12:56
Reportergorkaion 
Assigned Togorkaion 
PriorityurgentSeveritymajorReproducibilityrandom
StatusclosedResolutionout of date 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Web browser
ModulesCore
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0039016: Import Entries stuck in Initial status
DescriptionIn some cases the Import Entries are stuck in Initial status and it is not possible to process them until tomcat is restarted.

Different customers have reported the same issue where the only solution is to restart tomcat.

One possible cause is a wrongly managed exception like OutOfMemory errors but we don't always have evidence of these issues.
Steps To ReproduceN/A
Proposed SolutionNo entries should be stuck in Initial status.

As a workaround we should offer the ability to restart the Import Entry Manager without restarting tomcat.
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2018-07-23 17:11gorkaionNew Issue
2018-07-23 17:11gorkaionAssigned To => platform
2018-07-23 17:11gorkaionModules => Core
2018-07-23 17:11gorkaionResolution time => 1534111200
2018-07-23 17:11gorkaionTriggers an Emergency Pack => No
2018-07-24 15:49alostaleNote Added: 0105916
2018-07-24 15:49alostaleAssigned Toplatform => gorkaion
2018-07-24 15:49alostaleStatusnew => feedback
2023-03-20 12:56gorkaionStatusfeedback => closed
2023-03-20 12:56gorkaionResolutionopen => out of date

Notes
(0105916)
alostale   
2018-07-24 15:49   
In order to implement the proposed workaround, we need to understand whether Import Entry threads were in execution or not.

To provide more information:

* Set Import entry process logger to debug adding to log4j.lcf:
log4j.category.org.openbravo.service.importprocess=DEBUG

* take some jstacks before restarting tomcat if the problem is detected again