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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Openbravo ERP] A. Platformmajorrandom2018-07-23 17:112018-07-24 15:49
ReportergorkaionView Statuspublic 
Assigned Togorkaion 
PriorityurgentResolutionopenFixed in Version
StatusfeedbackFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Web browser
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0039016: Import Entries stuck in Initial status

DescriptionIn some cases the Import Entries are stuck in Initial status and it is not possible to process them until tomcat is restarted.

Different customers have reported the same issue where the only solution is to restart tomcat.

One possible cause is a wrongly managed exception like OutOfMemory errors but we don't always have evidence of these issues.
Steps To ReproduceN/A
Proposed SolutionNo entries should be stuck in Initial status.

As a workaround we should offer the ability to restart the Import Entry Manager without restarting tomcat.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
alostale (developer)
2018-07-24 15:49

In order to implement the proposed workaround, we need to understand whether Import Entry threads were in execution or not.

To provide more information:

* Set Import entry process logger to debug adding to log4j.lcf:

* take some jstacks before restarting tomcat if the problem is detected again

- Issue History
Date Modified Username Field Change
2018-07-23 17:11 gorkaion New Issue
2018-07-23 17:11 gorkaion Assigned To => platform
2018-07-23 17:11 gorkaion Modules => Core
2018-07-23 17:11 gorkaion Triggers an Emergency Pack => No
2018-07-24 15:49 alostale Note Added: 0105916
2018-07-24 15:49 alostale Assigned To platform => gorkaion
2018-07-24 15:49 alostale Status new => feedback

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