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ID
0055552
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSmajoralways2024-05-22 14:102024-05-27 09:43
Reporterphilippe_muiView Statuspublic 
Assigned ToTriage Platform Conn 
PriorityhighResolutionunable to reproduceFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0055552: RM-14114 Gift card are not printed by RT Printer in 24Q2 for Italy with RT Printer

DescriptionWhen selling a demat Gift card, it is not printed by RT Printed in 24Q2 for Italy with RT Printer.

Only the receipt of the sale is printed but not the Gift card ticket.

It is working in 24Q1 for an Italian store and also in 24Q2 on a French store so it’s a regression

 
https://openbravo.atlassian.net/browse/RM-14114 [^]

Steps To ReproduceLog in POS
Add a gift card in the list and enter the value of it
proceed to payment

Current result : the receipt of the sale is printed but not the 2 gift card tickets

Expected result : the gift card is printed with its barcode along with the sale ticket with the RT printer for Italy
TagsFASH
Attached Files

- Relationships Relation Graph ] Dependency Graph ]
related to defect 0055578 newnjimenez Receipt delivery dialog print button is disabled always without hardware manager url 

-  Notes
(0165149)
njimenez (developer)
2024-05-27 09:43

The problem was not related with the rtprinter. The problem was related on custom properties not defined in the organization window. It generated javascript error while printing the gift card receipt

- Issue History
Date Modified Username Field Change
2024-05-22 14:10 philippe_mui New Issue
2024-05-22 14:10 philippe_mui Assigned To => Retail
2024-05-22 14:10 philippe_mui Triggers an Emergency Pack => No
2024-05-22 14:10 philippe_mui Tag Attached: FASH
2024-05-22 14:14 philippe_mui Summary Gift card are not printed by RT Printer in 24Q2 for Italy with RT Printer => RM-14114 Gift card are not printed by RT Printer in 24Q2 for Italy with RT Printer
2024-05-22 14:14 philippe_mui Description Updated View Revisions
2024-05-22 14:14 philippe_mui Steps to Reproduce Updated View Revisions
2024-05-23 07:37 guillermogil Assigned To Retail => Triage Platform Conn
2024-05-24 10:37 njimenez Relationship added related to 0055578
2024-05-27 09:43 njimenez Note Added: 0165149
2024-05-27 09:43 njimenez Status new => closed
2024-05-27 09:43 njimenez Resolution open => unable to reproduce


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