Openbravo Issue Tracking System - POS2
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0055552POS2POSpublic2024-05-22 14:102024-05-27 09:43
philippe_mui 
Triage Platform Conn 
highmajoralways
closedunable to reproduce 
5
 
 
No
0055552: RM-14114 Gift card are not printed by RT Printer in 24Q2 for Italy with RT Printer
When selling a demat Gift card, it is not printed by RT Printed in 24Q2 for Italy with RT Printer.

Only the receipt of the sale is printed but not the Gift card ticket.

It is working in 24Q1 for an Italian store and also in 24Q2 on a French store so it’s a regression

 
https://openbravo.atlassian.net/browse/RM-14114 [^]

Log in POS
Add a gift card in the list and enter the value of it
proceed to payment

Current result : the receipt of the sale is printed but not the 2 gift card tickets

Expected result : the gift card is printed with its barcode along with the sale ticket with the RT printer for Italy
FASH
related to defect 0055578 new njimenez Receipt delivery dialog print button is disabled always without hardware manager url 
Issue History
2024-05-22 14:10philippe_muiNew Issue
2024-05-22 14:10philippe_muiAssigned To => Retail
2024-05-22 14:10philippe_muiTriggers an Emergency Pack => No
2024-05-22 14:10philippe_muiTag Attached: FASH
2024-05-22 14:14philippe_muiSummaryGift card are not printed by RT Printer in 24Q2 for Italy with RT Printer => RM-14114 Gift card are not printed by RT Printer in 24Q2 for Italy with RT Printer
2024-05-22 14:14philippe_muiDescription Updatedbug_revision_view_page.php?rev_id=28014#r28014
2024-05-22 14:14philippe_muiSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28016#r28016
2024-05-23 07:37guillermogilAssigned ToRetail => Triage Platform Conn
2024-05-24 10:37njimenezRelationship addedrelated to 0055578
2024-05-27 09:43njimenezNote Added: 0165149
2024-05-27 09:43njimenezStatusnew => closed
2024-05-27 09:43njimenezResolutionopen => unable to reproduce

Notes
(0165149)
njimenez   
2024-05-27 09:43   
The problem was not related with the rtprinter. The problem was related on custom properties not defined in the organization window. It generated javascript error while printing the gift card receipt