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ID
0048815
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Web POSmajoralways2022-03-16 14:292022-04-11 06:43
Reporterswathi_kamalView Statuspublic 
Assigned Toranjith_qualiantech_com 
PriorityhighResolutionno change requiredFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customerGold
Support ticket38598
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0048815: Offline Popup shown when login SCO.

Description- Message Value: OBMOBC_OnlineConnectionHasReturned
- it is displayed in popup OB.UI.ModalOnline:
- The login was done in offline, because one particular request failed
- System tried to reconnect, and it worked, and for this reason the popup was displayed, asking to do login in "online"
Steps To ReproduceIn DKT Prod,
- Do login online
- Shutdown the network
- click F5
- offline login will be done
- The login was done in offline, because one particular request has been failed.
- For this reason the popup was displayed, asking to do login in "online"


Proposed SolutionWe need to find which request has been failed and Why it is failing.
Attached screenshot of popup and terminal log.
TagsNo tags attached.
Attached Filespdf file icon offline.pdf [^] (117,693 bytes) 2022-03-16 14:29

- Relationships [ Relation Graph ] [ Dependency Graph ]
related to defect 0048875 closedranjith_qualiantech_com When any request done from WebPOS reaches a timeout, log it in terminal log 

-  Notes
(0136251)
swathi_kamal (viewer)
2022-04-01 12:11

 Any update on this?
(0136451)
marvintm (viewer)
2022-04-11 06:43

 This popup is shown when the session is lost, and customer needs to login. Once this situation is reached, this is not possible to avoid, so showing the popup is correct in our view.

The problem probably happens because some request is failing due to timeout. We are about to finish the following issue:

https://issues.openbravo.com/view.php?id=48875 [^]

In our view, the best course of action would be to apply the solution for that issue, and then once the problem happens again, check the logs as they should now contain the information about which request failed due to timeout.

- Issue History
Date Modified Username Field Change
2022-03-16 14:29 swathi_kamal New Issue
2022-03-16 14:29 swathi_kamal Assigned To => Retail
2022-03-16 14:29 swathi_kamal File Added: offline.pdf
2022-03-16 14:29 swathi_kamal OBNetwork customer => No
2022-03-16 14:29 swathi_kamal Support ticket => 38598
2022-03-16 14:29 swathi_kamal Triggers an Emergency Pack => No
2022-03-17 18:25 marvintm Severity critical => major
2022-03-21 07:38 marvintm OBNetwork customer No => Gold
2022-04-01 12:11 swathi_kamal Note Added: 0136251
2022-04-07 13:25 prakashmurugesan88 Assigned To Retail => prakashmurugesan88
2022-04-07 13:25 prakashmurugesan88 Status new => scheduled
2022-04-07 14:08 prakashmurugesan88 Status scheduled => feedback
2022-04-07 14:09 prakashmurugesan88 Status feedback => new
2022-04-07 14:09 prakashmurugesan88 Assigned To prakashmurugesan88 => Retail
2022-04-08 08:13 ranjith_qualiantech_com Assigned To Retail => ranjith_qualiantech_com
2022-04-08 08:22 ranjith_qualiantech_com Status new => scheduled
2022-04-11 06:43 marvintm Review Assigned To => marvintm
2022-04-11 06:43 marvintm Note Added: 0136451
2022-04-11 06:43 marvintm Status scheduled => closed
2022-04-11 06:43 marvintm Resolution open => no change required
2022-04-11 06:43 marvintm Relationship added related to 0048875

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