Openbravo Issue Tracking System - Retail Modules
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0048815Retail ModulesWeb POSpublic2022-03-16 14:292022-04-11 06:43
Reporterswathi_kamal 
Assigned Toranjith_qualiantech_com 
PriorityhighSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customerGold
Support ticket38598
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0048815: Offline Popup shown when login SCO.
Description- Message Value: OBMOBC_OnlineConnectionHasReturned
- it is displayed in popup OB.UI.ModalOnline:
- The login was done in offline, because one particular request failed
- System tried to reconnect, and it worked, and for this reason the popup was displayed, asking to do login in "online"
Steps To ReproduceIn DKT Prod,
- Do login online
- Shutdown the network
- click F5
- offline login will be done
- The login was done in offline, because one particular request has been failed.
- For this reason the popup was displayed, asking to do login in "online"


Proposed SolutionWe need to find which request has been failed and Why it is failing.
Attached screenshot of popup and terminal log.
Additional Information
TagsNo tags attached.
Relationships
related to defect 0048875 closed ranjith_qualiantech_com When any request done from WebPOS reaches a timeout, log it in terminal log 
Attached Filespdf offline.pdf (117,693) 2022-03-16 14:29
https://issues.openbravo.com/file_download.php?file_id=16769&type=bug
Issue History
Date ModifiedUsernameFieldChange
2022-03-16 14:29swathi_kamalNew Issue
2022-03-16 14:29swathi_kamalAssigned To => Retail
2022-03-16 14:29swathi_kamalFile Added: offline.pdf
2022-03-16 14:29swathi_kamalOBNetwork customer => No
2022-03-16 14:29swathi_kamalSupport ticket => 38598
2022-03-16 14:29swathi_kamalTriggers an Emergency Pack => No
2022-03-17 18:25marvintmSeveritycritical => major
2022-03-21 07:38marvintmOBNetwork customerNo => Gold
2022-04-01 12:11swathi_kamalNote Added: 0136251
2022-04-07 13:25prakashmurugesan88Assigned ToRetail => prakashmurugesan88
2022-04-07 13:25prakashmurugesan88Statusnew => scheduled
2022-04-07 14:08prakashmurugesan88Statusscheduled => feedback
2022-04-07 14:09prakashmurugesan88Statusfeedback => new
2022-04-07 14:09prakashmurugesan88Assigned Toprakashmurugesan88 => Retail
2022-04-08 08:13ranjith_qualiantech_comAssigned ToRetail => ranjith_qualiantech_com
2022-04-08 08:22ranjith_qualiantech_comStatusnew => scheduled
2022-04-11 06:43marvintmReview Assigned To => marvintm
2022-04-11 06:43marvintmNote Added: 0136451
2022-04-11 06:43marvintmStatusscheduled => closed
2022-04-11 06:43marvintmResolutionopen => no change required
2022-04-11 06:43marvintmRelationship addedrelated to 0048875

Notes
(0136251)
swathi_kamal   
2022-04-01 12:11   
Any update on this?
(0136451)
marvintm   
2022-04-11 06:43   
This popup is shown when the session is lost, and customer needs to login. Once this situation is reached, this is not possible to avoid, so showing the popup is correct in our view.

The problem probably happens because some request is failing due to timeout. We are about to finish the following issue:

https://issues.openbravo.com/view.php?id=48875 [^]

In our view, the best course of action would be to apply the solution for that issue, and then once the problem happens again, check the logs as they should now contain the information about which request failed due to timeout.