Project:
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| ID | ||||||||
| 0006297 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [Openbravo ERP] B. User interface | minor | always | 2008-12-01 13:16 | 2009-01-30 09:53 | |||
| Reporter | networkb | View Status | public | |||||
| Assigned To | networkb | |||||||
| Priority | immediate | Resolution | out of date | Fixed in Version | ||||
| Status | closed | Fix in branch | pi | Fixed in SCM revision | ||||
| Projection | none | ETA | none | Target Version | ||||
| OS | Linux 32 bit | Database | Oracle | Java version | ||||
| OS Version | Database version | Ant version | ||||||
| Product Version | 2.35MP9 | SCM revision | ||||||
| Review Assigned To | ||||||||
| Web browser | ||||||||
| Modules | Core | |||||||
| Regression level | ||||||||
| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0006297: After configure the application with the machine name, if you acced with the IP address the reports with images does not work | |||||||
| Description | After configure the application with the machine name, if you acced with the IP address the reports with images does not work The error you get is the following: Error: Error loading byte data : http://<<IP_ADDRESS>>/openbravo/web/images/logo_albaran.jpg [^] | |||||||
| Steps To Reproduce | 1-Configure Openbravo ERP with the name of the machine 2-Acced to the aplicatio with the ip address instead of using the server name 3-Execute a report that contains an image 4-The report is not loaded because an error when try to load the image. | |||||||
| Tags | No tags attached. | |||||||
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Notes |
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(0010864) pheenan (reporter) 2008-12-02 10:20 |
Validating issue. |
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(0010872) pheenan (reporter) 2008-12-02 11:16 |
There is a possible work around for this with configuring reports to not 'fail' when a report is unable to load an image successfully. Phil |
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(0011220) pheenan (reporter) 2008-12-12 09:31 |
Changing the onErrorType value for the image to "Blank" will only produce a blank page. We can change to "Icon" which will return a default jasper icon. |
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(0011508) pheenan (reporter) 2008-12-18 10:19 |
I have just tested this again in both Tecnicia14 and my local system and the Purchase Order report generated correctly. http://192.168.102.114/openbravo-branch-r2.3x_oracle_demo [^] and http://tecnicia14/openbravo-branch-r2.3x_oracle_demo [^] I both cases the Purchase Order report generated correctly. |
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(0011524) pheenan (reporter) 2008-12-18 15:37 |
Awaiting confirmation of the issue. Tried to reproduce and purchase order report is working with both the ipaddress and the machine name. |
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(0011575) networkb (developer) 2008-12-19 10:58 |
Customer environment access has been given to the developer (pheenan) to test it |
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(0011689) pjuvara (reporter) 2008-12-23 07:56 |
networkb: please remember to change the status from Feedback to New when you have provided the requested information. |
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(0011691) pheenan (reporter) 2008-12-23 10:14 |
Have received an environment for testing this issue but awaiting information on whether it is possible to create test data for this. |
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(0011705) dbaz (developer) 2008-12-23 14:02 |
Please ensure that in Openbravo.properties the following lines are exactly like context.url=@actual_url_context@ web.url=@actual_url_context@/web if not change them, compile, and try again. |
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(0011834) networkb (developer) 2009-01-02 09:50 |
The version we are using is 2.35 so we have modify the build.xml instead of modifying the Openbravo.properties, but we get the same error when printing reports with images. The image can not be loaded. |
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(0011855) pnuding (reporter) 2009-01-02 13:32 |
Phil, back to you, please have a look when you're back |
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(0011856) dbaz (developer) 2009-01-02 13:45 |
Another clue. If it is 2.35 try to change in build.xml <property name="context.url" value="http://localhost:8880/openbravo"/> [^] with this <property name="context.url" value="@actual_url_context@"/> if it doesn't work I don't have any other idea... sorry |
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(0011899) rafaroda (developer) 2009-01-03 19:51 |
Feedback is required with the change suggested by dbaz. |
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(0012066) networkb (developer) 2009-01-09 18:22 |
Phil is testing the change suggested |
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(0012067) networkb (developer) 2009-01-09 18:24 |
Tests have failed. Phil is installing the same application in local |
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(0012110) pheenan (reporter) 2009-01-12 14:20 |
After viewing the logs for the test system the actual issue is not in locating the file but the way the file is being displayed. When using http://212.145.140.171/openbravo/web/images/logo_albaran.jpg [^] the image is returned correctly. In the logs the error is Error captured: javax.servlet.ServletException: Error loading byte data : http://212.145.140.171/openbravo/web/images/CompanyLogo_big.png [^] This error points towards a problem with the image file or the passing of the image file to the report. Investigating this now. |
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(0012114) pheenan (reporter) 2009-01-12 15:28 |
After investigation it looks like this issue is caused by a customisation to the standard jasper report implementation. Asking the reporter for feedback on this. |
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(0012168) networkb (developer) 2009-01-14 13:11 |
Some tests have been done and we found in Openbravo MP9 does not work as well. So it does not matter the method used to create the Jasper Report. In MP9 does not work (so it is supposed that it is an OBN bug), but in branch 2.3x, yes. |
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(0012238) pheenan (reporter) 2009-01-15 18:05 |
Have applied a change to the path to find the image files. This change has been applied to the test system provided by 2nd level support and is currently being tested by them to verify the fix. If this is confirmed the patch can be applied to the appropriate branches for 2.35, 2.40, and trunk. |
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(0012286) pheenan (reporter) 2009-01-19 00:01 |
Fix is not consistent with the design aims of the web.url attribute in the Openbravo.properties file. The correct resolution for this problem is to resolve the ip address to the server name. The base of the issue is that the server is not able to resolve it's own ip address when looking for the image file. Will investigate redirecting a URL with the ip address to the server name for that server. |
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(0012362) pheenan (reporter) 2009-01-19 17:28 |
A new fix has been applied to the test system that redirects a request sent with the ipaddress to the actual server name. An email has been sent to all parties regarding whether this fix is suitable for the application and depending on the response from this email the fix will either be committed or discarded. |
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(0012467) pheenan (reporter) 2009-01-21 17:43 |
The fix for this issue lies in configuration of the server and network. No patch will be created for this in the Openbravo ERP application. |
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(0012470) pheenan (reporter) 2009-01-21 17:59 |
When checking in the demo application this bug is not replicable. http://75.101.167.196/openbravo/security/Menu.html [^] or http://demo3.openbravo.com/openbravo/security/Menu.html [^] In both instances the purchase order displays the CompanyLogo image correctly. Therefore this issue lies in the configuration of the network in which the server is running. The server needs to be able to resolve it's own external ip address not just by it's name. |
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(0012472) pheenan (reporter) 2009-01-21 18:01 |
Please check the network configuration for this server to ensure that it is able to 'loopback' which will allow it to resolve it's external ip address. |
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(0012726) pheenan (reporter) 2009-01-28 12:25 |
To enable IP Loopback access the router settings and switch on or enable "IP NAT loopback". You can test if this is successful by using the following command wget http://[Openbravo [^] web context]/web/images/CompanyLogo_big.png In the [Openbravo web context] use both the server name and the ip address. The IP Address should be the external IP address for the server. Following IP Nat Loopback being enabled this process should return the image for both the server name and the external ip address. |
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(0012869) pnuding (reporter) 2009-01-30 09:53 |
No code change required, therefore closed as discussed in OBN status meeting this morning |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2008-12-01 13:16 | networkb | New Issue | |
| 2008-12-01 13:16 | networkb | Assigned To | => rafaroda |
| 2008-12-01 13:16 | networkb | sf_bug_id | 0 => 2370769 |
| 2008-12-01 13:16 | networkb | Regression testing | => No |
| 2008-12-02 01:21 | pnuding | Assigned To | rafaroda => pheenan |
| 2008-12-02 10:20 | pheenan | Status | new => scheduled |
| 2008-12-02 10:20 | pheenan | Note Added: 0010864 | |
| 2008-12-02 10:20 | pheenan | fix_in_branch | => trunk |
| 2008-12-02 11:16 | pheenan | Note Added: 0010872 | |
| 2008-12-12 09:31 | pheenan | Note Added: 0011220 | |
| 2008-12-18 10:19 | pheenan | Note Added: 0011508 | |
| 2008-12-18 15:37 | pheenan | Note Added: 0011524 | |
| 2008-12-18 15:37 | pheenan | Status | scheduled => feedback |
| 2008-12-19 10:58 | networkb | Note Added: 0011575 | |
| 2008-12-23 07:56 | pjuvara | Note Added: 0011689 | |
| 2008-12-23 07:56 | pjuvara | Status | feedback => new |
| 2008-12-23 10:14 | pheenan | Note Added: 0011691 | |
| 2008-12-23 10:51 | pheenan | Assigned To | pheenan => networkb |
| 2008-12-23 10:51 | pheenan | Status | new => feedback |
| 2008-12-23 14:02 | dbaz | Note Added: 0011705 | |
| 2009-01-02 09:50 | networkb | Note Added: 0011834 | |
| 2009-01-02 09:51 | networkb | Status | feedback => new |
| 2009-01-02 09:51 | networkb | fix_in_branch | trunk => |
| 2009-01-02 13:32 | pnuding | Note Added: 0011855 | |
| 2009-01-02 13:32 | pnuding | Assigned To | networkb => pheenan |
| 2009-01-02 13:45 | dbaz | Note Added: 0011856 | |
| 2009-01-03 19:51 | rafaroda | Note Added: 0011899 | |
| 2009-01-03 19:51 | rafaroda | Status | new => feedback |
| 2009-01-09 18:22 | networkb | Note Added: 0012066 | |
| 2009-01-09 18:23 | networkb | Status | feedback => new |
| 2009-01-09 18:24 | networkb | Note Added: 0012067 | |
| 2009-01-12 14:20 | pheenan | Note Added: 0012110 | |
| 2009-01-12 15:27 | pheenan | Assigned To | pheenan => networkb |
| 2009-01-12 15:28 | pheenan | Note Added: 0012114 | |
| 2009-01-12 15:28 | pheenan | Status | new => feedback |
| 2009-01-14 13:11 | networkb | Note Added: 0012168 | |
| 2009-01-14 13:11 | networkb | Status | feedback => new |
| 2009-01-14 14:51 | rafaroda | Assigned To | networkb => pheenan |
| 2009-01-15 18:05 | pheenan | Status | new => scheduled |
| 2009-01-15 18:05 | pheenan | Note Added: 0012238 | |
| 2009-01-15 18:05 | pheenan | fix_in_branch | => trunk |
| 2009-01-19 00:01 | pheenan | Note Added: 0012286 | |
| 2009-01-19 00:01 | pheenan | Status | scheduled => acknowledged |
| 2009-01-19 00:01 | pheenan | Status | acknowledged => scheduled |
| 2009-01-19 17:28 | pheenan | Note Added: 0012362 | |
| 2009-01-21 17:43 | pheenan | Note Added: 0012467 | |
| 2009-01-21 17:59 | pheenan | Note Added: 0012470 | |
| 2009-01-21 18:00 | pheenan | Assigned To | pheenan => networkb |
| 2009-01-21 18:01 | pheenan | Note Added: 0012472 | |
| 2009-01-21 18:01 | pheenan | Status | scheduled => feedback |
| 2009-01-28 12:25 | pheenan | Note Added: 0012726 | |
| 2009-01-30 09:53 | pnuding | Status | feedback => closed |
| 2009-01-30 09:53 | pnuding | Note Added: 0012869 | |
| 2009-01-30 09:53 | pnuding | Resolution | open => out of date |
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Issue History |
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