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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSminorhave not tried2023-07-13 13:132024-04-23 17:49
ReporterplujanView Statuspublic 
Assigned ToRajesh_18 
PrioritynormalResolutionfixedFixed in Version24Q3
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0052958: [23Q3] Note for a product line is trimmed to 255 chars without a warning to the user

DescriptionA ticket can be created with a note longer than 255 chars. However, on retrieving this ticket from the Orders list, the user realizes the note content has been trimmed.
Steps To Reproduce1. Create a new ticket and add it a line
2. Using the "Add note" button, insert a text longer than 255 chars. Notice the value is accepted and the complete text is shown in screen.
3. Complete and pay the ticket
4. Go to orders and find the ticket
5. Open the ticket and look at the note. It has been cut at 255 chars and all information from char 256 to the end is lost.
Proposed SolutionOption A1: If the 255 char limit is the expected behavior, the user must be alerted when entering the incorrect text.

Option A2: If the 255 char limit is the expected behavior, the text should be limited to 255 chars.

Option B: If the 255 char limit is NOT the expected behavior, the open ticket should show the complete text
TagsNo tags attached.
Attached Filespng file icon TicketWithNote.png [^] (44,725 bytes) 2023-07-13 13:13

png file icon OpenTicketWithNote.png [^] (31,182 bytes) 2023-07-13 13:13

- Relationships Relation Graph ] Dependency Graph ]
related to defect 0052959 scheduledRajesh_18 [23Q3] Notes data-testid is made with the content of the field 
related to defect 0052323 closeddcontrera Notes is not showing after completing receipt in POS2 

-  Notes
hgbot (developer)
2024-04-05 06:31

Merge Request created: [^]
hgbot (developer)
2024-04-23 17:49

Merge request merged: [^]
hgbot (developer)
2024-04-23 17:49

Directly closing issue as related merge request is already approved.

Repository: [^]
Changeset: ce05eebf58fe7507717292667642de0b80d40562
Author: Rajesh Senthilkumar <>
Date: 23-04-2024 15:48:52
URL: [^]

Fixed ISSUE-52958: Trimmed ticket line note to 255 characters

M web-jspack/org.openbravo.pos2/src/components/Ticket/TicketLinePopover/TicketLinePopover.jsx

- Issue History
Date Modified Username Field Change
2023-07-13 13:13 plujan New Issue
2023-07-13 13:13 plujan Assigned To => Retail
2023-07-13 13:13 plujan File Added: TicketWithNote.png
2023-07-13 13:13 plujan Triggers an Emergency Pack => No
2023-07-13 13:13 plujan File Added: OpenTicketWithNote.png
2023-07-13 13:19 plujan Relationship added related to 0052959
2023-07-13 13:20 plujan Relationship added related to 0052323
2023-07-13 13:21 plujan Summary [23Q3] Note for a product lines are trimmed to 255 without a warning to the user => [23Q3] Note for a product line is trimmed to 255 chars without a warning to the user
2023-09-14 13:40 Rajesh_18 Assigned To Retail => Rajesh_18
2023-09-14 13:45 Rajesh_18 Status new => scheduled
2024-04-05 06:31 hgbot Note Added: 0162860
2024-04-23 17:49 hgbot Note Added: 0163619
2024-04-23 17:49 hgbot Resolution open => fixed
2024-04-23 17:49 hgbot Status scheduled => closed
2024-04-23 17:49 hgbot Fixed in Version => 24Q3
2024-04-23 17:49 hgbot Note Added: 0163620

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