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| ID | ||||||||||||
| 0052958 | ||||||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||||||
| defect | [POS2] POS | minor | have not tried | 2023-07-13 13:13 | 2023-09-14 13:45 | |||||||
| Reporter | plujan | View Status | public | |||||||||
| Assigned To | Rajesh_18 | |||||||||||
| Priority | normal | Resolution | open | Fixed in Version | ||||||||
| Status | scheduled | Fix in branch | Fixed in SCM revision | |||||||||
| Projection | none | ETA | none | Target Version | ||||||||
| OS | Any | Database | Any | Java version | ||||||||
| OS Version | Database version | Ant version | ||||||||||
| Product Version | SCM revision | |||||||||||
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| Regression level | ||||||||||||
| Regression date | ||||||||||||
| Regression introduced in release | ||||||||||||
| Regression introduced by commit | ||||||||||||
| Triggers an Emergency Pack | No | |||||||||||
| Summary | 0052958: [23Q3] Note for a product line is trimmed to 255 chars without a warning to the user | |||||||||||
| Description | A ticket can be created with a note longer than 255 chars. However, on retrieving this ticket from the Orders list, the user realizes the note content has been trimmed. | |||||||||||
| Steps To Reproduce | 1. Create a new ticket and add it a line 2. Using the "Add note" button, insert a text longer than 255 chars. Notice the value is accepted and the complete text is shown in screen. 3. Complete and pay the ticket 4. Go to orders and find the ticket 5. Open the ticket and look at the note. It has been cut at 255 chars and all information from char 256 to the end is lost. | |||||||||||
| Proposed Solution | Option A1: If the 255 char limit is the expected behavior, the user must be alerted when entering the incorrect text. Option A2: If the 255 char limit is the expected behavior, the text should be limited to 255 chars. Option B: If the 255 char limit is NOT the expected behavior, the open ticket should show the complete text | |||||||||||
| Tags | No tags attached. | |||||||||||
| Attached Files |  TicketWithNote.png [^] (44,725 bytes) 2023-07-13 13:13
OpenTicketWithNote.png [^] (31,182 bytes) 2023-07-13 13:13
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Issue History |
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| Date Modified | Username | Field | Change |
| 2023-07-13 13:13 | plujan | New Issue | |
| 2023-07-13 13:13 | plujan | Assigned To | => Retail |
| 2023-07-13 13:13 | plujan | File Added: TicketWithNote.png | |
| 2023-07-13 13:13 | plujan | Triggers an Emergency Pack | => No |
| 2023-07-13 13:13 | plujan | File Added: OpenTicketWithNote.png | |
| 2023-07-13 13:19 | plujan | Relationship added | related to 0052959 |
| 2023-07-13 13:20 | plujan | Relationship added | related to 0052323 |
| 2023-07-13 13:21 | plujan | Summary | [23Q3] Note for a product lines are trimmed to 255 without a warning to the user => [23Q3] Note for a product line is trimmed to 255 chars without a warning to the user |
| 2023-09-14 13:40 | Rajesh_18 | Assigned To | Retail => Rajesh_18 |
| 2023-09-14 13:45 | Rajesh_18 | Status | new => scheduled |
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Issue History |
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