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ID
0037133
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Offline Modemajoralways2017-10-20 11:352017-10-24 17:10
Reporterinaki_garciaView Statuspublic 
Assigned ToRetail 
PriorityhighResolutionopenFixed in Version
StatusnewFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionmainSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0037133: [RR17Q4] Receipts, Quotations, etc. won't load after being listed and having a drop in connection

DescriptionFor those search and listing options of the Web POS dropdown menu which aren't pre-cached in the client side (Receipts, Quotations, Layaways, etc.),
clicking on a listed item right after a connection drop occurs won't load said item, even if the connection is restored shortly after.
It isn't possible to continue the process, even if the page is refreshed.
Steps To Reproduce0. Log in the Web POS as "vallblanca"
1. Open any of the non pre-cached search and listing options on the dropdown menu (Receipts, Quotations...)
2. Click on the "magnifying glass" search button to make a search
3. Go offline by forcing a connection drop / disconnecting the network interface
4. Click on any of the listed items
5. NOTICE(1) that the loading screen appears and an error message shows up: "It has been an error with cash management" (to be addressed in another issue due to typo in the message: https://issues.openbravo.com/view.php?id=37134 [^])

enyo.js:953 POST http://qa-retail.openbravo.com/openbravo/org.openbravo.mobile.core.service.jsonrest/org.openbravo.retail.posterminal.PaidReceipts?authenticationClient=39363B0921BB4293B48383844325E84C&authenticationToken=%2BZ3ztKAJEG5YLVfBd1ccsw%3D%3D__%3B__4RK%2FsWL%2Bb3mk7nKEkSBt1%2FOBYcRqggc1ioVZmggvU1UAOhbQsUaIDY6sD4utj5TRMrKD5HQH4mHZJDiiz5QuwMeizTQakwkaNaCMEQKcDmNnS0HffIBLruNB%2BHE4V1q6SKS6jrP2QHj91q6JgLKH8MyN409Iphqn4%2BEVB4VS6xfTJGCNUfGPDgk09Ea%2BuXXMHEKtDN4ICBpIpp8UP%2F0DNtVThYX28Vw6m%2BCUl3Ga5RwSnkWLLG757%2FeSxQIiGuo4 [^] net::ERR_NAME_RESOLUTION_FAILED

servicePOST error: 0, source: org.openbravo.retail.posterminal.PaidReceipts

267d44938e7620fe7ee99de8bca253b7.js:3076 It has been an error with cash management; line: Object.OB.UTIL.showError (http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:11975:6 [^]) (*,+)

6. Reconnect the network interface a few seconds later
7. NOTICE(2) that the POS stays stuck in the loading screen. The following log messages are shown:

SynchronizationHelper timeout reached: This process(s) didn't finish: (77) showLoading

Connection came back. Session still valid, so no action required; line: Object.success [as origSuccess] (http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:6506:24 [^]) (*,+)

runSyncProcess: synchronization successfully done; line: http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:32171:16 [^] (*,+)
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Attached Files

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- Issue History
Date Modified Username Field Change
2017-10-20 11:35 inaki_garcia New Issue
2017-10-20 11:35 inaki_garcia Assigned To => Retail
2017-10-20 11:35 inaki_garcia Triggers an Emergency Pack => No
2017-10-20 12:18 inaki_garcia Description Updated View Revisions
2017-10-20 12:18 inaki_garcia Steps to Reproduce Updated View Revisions
2017-10-24 16:23 inaki_garcia Severity minor => major
2017-10-24 17:10 inaki_garcia Priority normal => high


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