Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0037133Retail ModulesOffline Modepublic2017-10-20 11:352017-10-24 17:10
Reporterinaki_garcia 
Assigned ToRetail 
PriorityhighSeveritymajorReproducibilityalways
StatusnewResolutionopen 
PlatformOS5OS Version
Product Versionmain 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0037133: [RR17Q4] Receipts, Quotations, etc. won't load after being listed and having a drop in connection
DescriptionFor those search and listing options of the Web POS dropdown menu which aren't pre-cached in the client side (Receipts, Quotations, Layaways, etc.),
clicking on a listed item right after a connection drop occurs won't load said item, even if the connection is restored shortly after.
It isn't possible to continue the process, even if the page is refreshed.
Steps To Reproduce0. Log in the Web POS as "vallblanca"
1. Open any of the non pre-cached search and listing options on the dropdown menu (Receipts, Quotations...)
2. Click on the "magnifying glass" search button to make a search
3. Go offline by forcing a connection drop / disconnecting the network interface
4. Click on any of the listed items
5. NOTICE(1) that the loading screen appears and an error message shows up: "It has been an error with cash management" (to be addressed in another issue due to typo in the message: https://issues.openbravo.com/view.php?id=37134 [^])

enyo.js:953 POST http://qa-retail.openbravo.com/openbravo/org.openbravo.mobile.core.service.jsonrest/org.openbravo.retail.posterminal.PaidReceipts?authenticationClient=39363B0921BB4293B48383844325E84C&authenticationToken=%2BZ3ztKAJEG5YLVfBd1ccsw%3D%3D__%3B__4RK%2FsWL%2Bb3mk7nKEkSBt1%2FOBYcRqggc1ioVZmggvU1UAOhbQsUaIDY6sD4utj5TRMrKD5HQH4mHZJDiiz5QuwMeizTQakwkaNaCMEQKcDmNnS0HffIBLruNB%2BHE4V1q6SKS6jrP2QHj91q6JgLKH8MyN409Iphqn4%2BEVB4VS6xfTJGCNUfGPDgk09Ea%2BuXXMHEKtDN4ICBpIpp8UP%2F0DNtVThYX28Vw6m%2BCUl3Ga5RwSnkWLLG757%2FeSxQIiGuo4 [^] net::ERR_NAME_RESOLUTION_FAILED

servicePOST error: 0, source: org.openbravo.retail.posterminal.PaidReceipts

267d44938e7620fe7ee99de8bca253b7.js:3076 It has been an error with cash management; line: Object.OB.UTIL.showError (http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:11975:6 [^]) (*,+)

6. Reconnect the network interface a few seconds later
7. NOTICE(2) that the POS stays stuck in the loading screen. The following log messages are shown:

SynchronizationHelper timeout reached: This process(s) didn't finish: (77) showLoading

Connection came back. Session still valid, so no action required; line: Object.success [as origSuccess] (http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:6506:24 [^]) (*,+)

runSyncProcess: synchronization successfully done; line: http://qa-retail.openbravo.com/openbravo/web/js/gen/267d44938e7620fe7ee99de8bca253b7.js:32171:16 [^] (*,+)
Proposed Solution
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Issue History
Date ModifiedUsernameFieldChange
2017-10-20 11:35inaki_garciaNew Issue
2017-10-20 11:35inaki_garciaAssigned To => Retail
2017-10-20 11:35inaki_garciaTriggers an Emergency Pack => No
2017-10-20 12:18inaki_garciaDescription Updatedbug_revision_view_page.php?rev_id=16157#r16157
2017-10-20 12:18inaki_garciaSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=16159#r16159
2017-10-24 16:23inaki_garciaSeverityminor => major
2017-10-24 17:10inaki_garciaPrioritynormal => high

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