Project:
| View Issue Details[ Jump to Notes ] | [ Issue History ] [ Print ] | |||||||
| ID | ||||||||
| 0034574 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [Retail Modules] StoreServer | minor | have not tried | 2016-11-18 10:06 | 2017-03-21 14:04 | |||
| Reporter | plujan | View Status | public | |||||
| Assigned To | mtaal | |||||||
| Priority | normal | Resolution | unable to reproduce | Fixed in Version | ||||
| Status | closed | Fix in branch | Fixed in SCM revision | |||||
| Projection | none | ETA | none | Target Version | ||||
| OS | Any | Database | Any | Java version | ||||
| OS Version | Database version | Ant version | ||||||
| Product Version | main | SCM revision | ||||||
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| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0034574: [RR16Q4] Store Server offline with Syncronized Mode pops an error message | |||||||
| Description | While using the webPOS in my store, I randomly stopped the Central's Tomcat to get the Store Server offline mode. And error messages popped out. See steps for details. | |||||||
| Steps To Reproduce | *Note: Since the errors seem to be in asynchronous processes, steps might not be precise enough to reproduce the issues. 1. Have a webPOS connected to a store in the usual way. 2. Create some tickets and pay them. Checks that everything works as expected and the data is sync'ed with the central server. 3. Enter the central via ssh and stop tomcat. 4. Continue creating tickets in the store and start observing weird behaviours. *Examples of errors: You will be logged out and not able to log in by some minutes with a message of "transitioning to offline". Or you will get error messages during the payment process. See attached screenshots. | |||||||
| Tags | No tags attached. | |||||||
| Attached Files |  TransitionToOffline.png [^] (58,752 bytes) 2016-11-18 10:06
TransitionToOffline_Error.png [^] (57,477 bytes) 2016-11-18 10:07
TransitionToOffline_error2.png [^] (21,622 bytes) 2016-11-18 11:53
TransitionToOffline_error3.png [^] (29,350 bytes) 2016-11-18 11:53
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(0091660) plujan (manager) 2016-11-18 11:55 |
Added another example. Trying to complete a ticket while tomcat is starting gets the application frozen in the "Processing Transaction" for several minutes (even after Tomcat has actually started) and then showing the error of Transaction Failed with no further details. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2016-11-18 10:06 | plujan | New Issue | |
| 2016-11-18 10:06 | plujan | Assigned To | => StoreServer |
| 2016-11-18 10:06 | plujan | File Added: TransitionToOffline.png | |
| 2016-11-18 10:06 | plujan | Triggers an Emergency Pack | => No |
| 2016-11-18 10:07 | plujan | File Added: TransitionToOffline_Error.png | |
| 2016-11-18 11:53 | plujan | File Added: TransitionToOffline_error2.png | |
| 2016-11-18 11:53 | plujan | File Added: TransitionToOffline_error3.png | |
| 2016-11-18 11:55 | plujan | Note Added: 0091660 | |
| 2016-11-21 10:36 | plujan | Summary | [RR16Q4] Store Server offline pops an error message => [RR16Q4] Store Server offline with Syncronized Mode pops an error message |
| 2016-11-21 11:56 | mtaal | Assigned To | StoreServer => mtaal |
| 2016-11-21 12:00 | plujan | Severity | major => minor |
| 2017-03-21 14:04 | mtaal | Status | new => closed |
| 2017-03-21 14:04 | mtaal | Resolution | open => unable to reproduce |
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Issue History |
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