Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0034574Retail ModulesStoreServerpublic2016-11-18 10:062017-03-21 14:04
Reporterplujan 
Assigned Tomtaal 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusclosedResolutionunable to reproduce 
PlatformOS5OS Version
Product Versionmain 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0034574: [RR16Q4] Store Server offline with Syncronized Mode pops an error message
DescriptionWhile using the webPOS in my store, I randomly stopped the Central's Tomcat to get the Store Server offline mode. And error messages popped out. See steps for details.
Steps To Reproduce*Note: Since the errors seem to be in asynchronous processes, steps might not be precise enough to reproduce the issues.

1. Have a webPOS connected to a store in the usual way.
2. Create some tickets and pay them. Checks that everything works as expected and the data is sync'ed with the central server.
3. Enter the central via ssh and stop tomcat.
4. Continue creating tickets in the store and start observing weird behaviours.
*Examples of errors: You will be logged out and not able to log in by some minutes with a message of "transitioning to offline". Or you will get error messages during the payment process. See attached screenshots.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng TransitionToOffline.png (58,752) 2016-11-18 10:06
https://issues.openbravo.com/file_download.php?file_id=10070&type=bug
png

png TransitionToOffline_Error.png (57,477) 2016-11-18 10:07
https://issues.openbravo.com/file_download.php?file_id=10071&type=bug
png

png TransitionToOffline_error2.png (21,622) 2016-11-18 11:53
https://issues.openbravo.com/file_download.php?file_id=10072&type=bug
png

png TransitionToOffline_error3.png (29,350) 2016-11-18 11:53
https://issues.openbravo.com/file_download.php?file_id=10073&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2016-11-18 10:06plujanNew Issue
2016-11-18 10:06plujanAssigned To => StoreServer
2016-11-18 10:06plujanFile Added: TransitionToOffline.png
2016-11-18 10:06plujanTriggers an Emergency Pack => No
2016-11-18 10:07plujanFile Added: TransitionToOffline_Error.png
2016-11-18 11:53plujanFile Added: TransitionToOffline_error2.png
2016-11-18 11:53plujanFile Added: TransitionToOffline_error3.png
2016-11-18 11:55plujanNote Added: 0091660
2016-11-21 10:36plujanSummary[RR16Q4] Store Server offline pops an error message => [RR16Q4] Store Server offline with Syncronized Mode pops an error message
2016-11-21 11:56mtaalAssigned ToStoreServer => mtaal
2016-11-21 12:00plujanSeveritymajor => minor
2017-03-21 14:04mtaalStatusnew => closed
2017-03-21 14:04mtaalResolutionopen => unable to reproduce

Notes
(0091660)
plujan   
2016-11-18 11:55   
Added another example. Trying to complete a ticket while tomcat is starting gets the application frozen in the "Processing Transaction" for several minutes (even after Tomcat has actually started) and then showing the error of Transaction Failed with no further details.