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ID | ||||||||
0027431 | ||||||||
Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
backport | [Retail Modules] Web POS | critical | always | 2014-08-23 12:39 | 2015-06-10 20:07 | |||
Reporter | Orekaria | View Status | public | |||||
Assigned To | Retail | |||||||
Priority | normal | Resolution | suspended | Fixed in Version | RR15Q3 | |||
Status | closed | Fix in branch | Fixed in SCM revision | |||||
Projection | none | ETA | none | Target Version | ||||
OS | Any | Database | Any | Java version | ||||
OS Version | Database version | Ant version | ||||||
Product Version | SCM revision | |||||||
Review Assigned To | Orekaria | |||||||
Regression level | ||||||||
Regression date | ||||||||
Regression introduced in release | ||||||||
Regression introduced by commit | ||||||||
Triggers an Emergency Pack | No | |||||||
Summary | 0027431: Sometimes the business partner is empty when the WebPOS loads | |||||||
Description | Sometimes the business partner is empty when the WebPOS loads. This seems to happen only the first time the WebPOS loads. Reproduced in Q4: When this happens: The WebPOS is inoperative: - fails to add some products whilst others can be added - some added products can be deleted whilst others can't - the total to pay is always '0.00' - the sale can't be finished - the receipt can't be deleted This console errors are shown: - when trying to delete a product from the receipt Uncaught TypeError: Cannot read property 'get' of null (cause: this.get('bp') === null) this.receipt.calculateTaxes = function (callback) { var me = this, bpTaxCategory = this.get('bp').get('taxCategory'), - when trying to delete the receipt: Uncaught TypeError: Cannot read property 'constructor' of null (cause: model.constructor === null) OB.Dal.remove = function (model, success, error) { var modelDefinition = OB.Model[model.constructor.prototype.modelName], Uncaught TypeError: Cannot read property 'get' of undefined if (OB.POS.modelterminal.hasPermission('OBPOS_receipt.invoice')) { if (OB.POS.modelterminal.hasPermission('OBPOS_retail.restricttaxidinvoice') && !OB.POS.modelterminal.get('businessPartner').get('taxID')) { - when trying to create a new receipt: Uncaught TypeError: Cannot read property 'get' of undefined (cause: OB.POS.modelterminal.get('businessPartner') === undefined) if (OB.POS.modelterminal.hasPermission('OBPOS_receipt.invoice')) { if (OB.POS.modelterminal.hasPermission('OBPOS_retail.restricttaxidinvoice') && !OB.POS.modelterminal.get('businessPartner').get('taxID')) { Console trace when loading the WebPOS: Adding master entry to Application Cache with manifest http://localhost:8080/openbravo/org.openbravo.client.kernel/OBPOS_Main/AppCacheManifest?_appName=WebPOS [^] localhost:8080/openbravo/web/org.openbravo.retail.posterminal/?terminal=VBS-1:1 Application Cache NoUpdate event localhost:8080/openbravo/web/org.openbravo.retail.posterminal/?terminal=VBS-1:1 'webkitRequestAnimationFrame' is vendor-specific. Please use the standard 'requestAnimationFrame' instead. 'webkitCancelRequestAnimationFrame' is vendor-specific. Please use the standard 'cancelAnimationFrame' instead. OB.UTIL.Debug 0.1 is available Deprecated (since RR14Q4.0): OB.UTILS namespace has been removed TestRegistry 1.0.2 is available Failed to load resource: the server responded with a status of 401 (Unauthorized) http://localhost:8080/openbravo/org.openbravo.mobile.core.service.jsonrest/ [^]…value%22:true,%22type%22:%22boolean%22%7D%7D,%22appName%22:%22WebPOS%22%7D Starting to load properties based on properties loaders Array[12] http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2964: [^] Loading... terminal http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17079:1 [^] Loading... context http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17142:1 [^] loading... payments http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17159:1 [^] loading... cashMgmtDepositEvents loading... cashMgmtDropEvents loading... businesspartner http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17202:1 [^] loading... location http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17217:1 [^] loading... pricelist http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17231:1 [^] loading... warehouses http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17245:1 [^] loading... writableOrganizations http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17262:1 [^] loading... pricelistversion http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17276:1 [^] loading... currency http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:17294:1 [^] "context" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "writableOrganizations" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "location" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "pricelist" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "businesspartner" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "warehouses" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "cashMgmtDepositEvents" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "cashMgmtDropEvents" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "pricelistversion" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "currency" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "payments" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] "terminal" "is/are loaded" "http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:2931:" [^] DiscountFilterBusinessPartner is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] DiscountFilterBusinessPartnerGroup is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] DiscountFilterProductCategory is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] DiscountFilterProduct is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] TaxRate is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] Discount is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] DiscountFilterRole is/are loaded http://localhost:8080/openbravo/web/js/gen/5c49b50dd84da3791191799b11c2d010.js:1952:1 [^] properties has been loaded successfully: appDisplayName: "Openbravo Mobile" appModuleId: "FF808181326CC34901326D53DBCF0018" appName: "WebPOS" applicationFormatUrl: "../../org.openbravo.client.kernel/OBPOS_Main/ApplicationFormats" businesspartner: "ABD91C9D3BC94175B876FBBE9CACA008" cashMgmtDepositEvents: Array[1] cashMgmtDropEvents: Array[2] connectedToERP: true context: Object currency: Object dataSyncModels: Array[5] documentsequence: 84 isDisableDiscount: false isLoggingIn: false lastPaneShown: "scan" localDB: Object location: Object logConfiguration: Object logDBStmtThreshold: 1000 logDBTrxThreshold: 300 loggedOffline: false loginHandlerUrl: "../../org.openbravo.retail.posterminal/POSLoginHandler" loginUtilsParams: Object loginUtilsUrl: "../../org.openbravo.retail.posterminal.service.loginutils" logoutUrlParams: Object orgUserId: "3073EDF96A3C42CC86C7069E379522D2" paymentcash: "OBPOS_payment.cash" payments: Array[4] permissions: Object pricelist: Object pricelistversion: Object profileOptions: Object propertiesLoaders: Array[12] quotationDocumentSequence: 3 session: "0BB285BA40B287D5CD410FAB1ED51779" supportsOffline: true terminal: Object terminalName: "VBS-1" useBarcode: false warehouses: Array[2] windows: null writableOrganizations: Array[2] __proto__: Object The 'x-webkit-speech' input field attribute is deprecated. Please use the JavaScript API instead. Total time to log in: 4449 chrome://appcache-internals [^] Manifest: http://localhost:8080/openbravo/org.openbravo.client.kernel/OBPOS_Main/AppCacheManifest?_appName=WebPOS [^] Remove View Entries Size: 9.5 kB Creation Time: Thursday, August 28, 2014 20:10:11 PM Last Update Time: Friday, August 29, 2014 8:54:23 AM Last Access Time: Friday, August 29, 2014 9:10:43 AM Flags URL Size (headers and data) Manifest, http://localhost:8080/openbravo/org.openbravo.client.kernel/OBPOS_Main/AppCacheManifest?_appName=WebPOS [^] 316 B Master, http://localhost:8080/openbravo/web/org.openbravo.retail.posterminal/?terminal=CMS-1 [^] 4.6 kB Master, http://localhost:8080/openbravo/web/org.openbravo.retail.posterminal/?terminal=VBS-1 [^] 4.6 kB TestRegistry.registry('payment_paymentTabContent').enyoObject.model.get('order'): child {attributes: Object, _escapedAttributes: Object, cid: "c31", changed: Object, _silent: Object…} _callbacks: Object _changing: false _escapedAttributes: Object _pending: Object _previousAttributes: Object _silent: Object attributes: Object approvals: Array[0] bp: null change: 0 client: null createdBy: null currency: null currency$_identifier: null description: "" documentNo: "" documentType: null generateInvoice: false gross: 0 hasbeenpaid: "N" id: null isEditable: true isLayaway: false isPaid: false isQuotation: false isbeingprocessed: "N" lines: child net: 0 oldId: null openDrawer: false orderDate: Fri Aug 29 2014 08:54:30 GMT+0200 (CEST) orderType: 0 organization: null paidOnCredit: false payment: 0 payments: child posTerminal: null posTerminal$_identifier: null priceIncludesTax: null priceList: null print: true qty: 0 salesRepresentative: null salesRepresentative$_identifier: null sendEmail: false session: null taxes: null totalamount: null undo: null updatedBy: null warehouse: null __proto__: Object calculateTaxes: function (callback) { changed: Object cid: "c31" Installed modules: org.openbravo.advpaymentmngt/ org.openbravo.agingbalance/ org.openbravo.base.weld/ org.openbravo.client.application/ org.openbravo.client.htmlwidget/ org.openbravo.client.kernel/ org.openbravo.client.myob/ org.openbravo.client.querylist/ org.openbravo.client.widgets/ org.openbravo.financial.cashflowforecast/ org.openbravo.financial.paymentreport/ org.openbravo.mobile.core/ org.openbravo.mobile.warehouse/ org.openbravo.reports.ordersawaitingdelivery/ org.openbravo.retail.config/ org.openbravo.retail.copystore/ (!) org.openbravo.retail.discounts/ org.openbravo.retail.giftcards/ org.openbravo.retail.pack/ org.openbravo.retail.poshwmanager/ org.openbravo.retail.posterminal/ org.openbravo.retail.returns/ org.openbravo.retail.sampledata/ org.openbravo.service.datasource/ org.openbravo.service.integration.google/ org.openbravo.service.integration.openid/ org.openbravo.service.json/ org.openbravo.userinterface.selector/ org.openbravo.userinterface.skin.250to300Comp/ org.openbravo.userinterface.smartclient/ org.openbravo.utility.multiplebpselector/ org.openbravo.v3/ org.openbravo.v3.datasets/ org.openbravo.v3.framework/ | |||||||
Steps To Reproduce | How to reproduce it: Log into the WebPOS Select the business partner 'Arturo Montoro' In the menu, select 'Invoice this receipt' Refresh the web page Verify that the attached screenshot is shown Deprecated: If one can reproduce this issue, please backup the Web SQL database before fixing it (clear cache seems to do the trick) Try this: Downgrade core, posterminal and giftcards to Q2.2 install.source clear cache Load the WebPOS Log in Upgrade to Q4 install.source Do not clear cache Load the WebPOS Log in Or this: Install copyStore module and its dependencies Copy the VBS store into another one Load the WebPOS Log in as VallBlanca | |||||||
Proposed Solution | In a terminal suffering this issue: Remove chrome://appcache-internals/ [^] Reload the WebPOS Verify that this action does not fix the issue Clear the cache Reload the WebPOS Verify that the WebPOS is working again | |||||||
Tags | No tags attached. | |||||||
Attached Files | Issue 27431: The business partner is required to pay a receipt.patch [^] (2,217 bytes) 2014-08-27 22:55 [Show Content]
businessPartnerNotShown.png [^] (120,465 bytes) 2014-08-29 08:57 5c49b50dd84da3791191799b11c2d010.js [^] (1,467,545 bytes) 2014-08-29 09:15 | |||||||
Relationships [ Relation Graph ] [ Dependency Graph ] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Notes | |
(0069704) dmitry_mezentsev (developer) 2014-08-25 11:35 |
As for me the real issue here is that there is an option to create a ticket without a BP. It should not be possible at all (similar like it is not possible in the backoffice). And the issue is related with 27228. |
(0069715) Orekaria (administrator) 2014-08-25 16:38 edited on: 2014-08-25 17:10 |
The issue is fixed in Q4 with the fix 27267 and its dependent issues (26894: new SynchronizationHelper) I found that it happens in slow/unstable networks. The models are loaded slowly but the WebPOS is operative The backport of the fix implies several files and changes as it is now |
(0069716) dmitry_mezentsev (developer) 2014-08-25 16:47 |
Can we think on some very "light" solution till we have the proper fix to avoid this case from happening? |
(0069818) Orekaria (administrator) 2014-08-27 22:57 |
Attached the patch. Should not be applied on Q4 and later |
(0070815) adrianromero (manager) 2014-10-08 14:28 |
Right now in a Q3 instance we are reproducing this issue consistently. It is not possible to operate with the POS because of this problem. It is an amazon instance with a lot of data. The patch attached does not help. Problem is located in: org.openbravo.retail.posterminal/js/pointofsale/model/pointofsale-model.js in the line: var partnerAddressId = OB.MobileApp.model.get('terminal').partnerAddress, And the error is raised because OB.MobileApp.model.get('terminal') is null... |
(0078198) Orekaria (administrator) 2015-06-10 20:07 |
This issue is rejected The improvements introduced in RR15Q3 should fix the issue If the issue is reproduced again, please create another issue with updated 'Steps to reproduce' |
(0078199) Orekaria (administrator) 2015-06-10 20:07 |
This issue is rejected The improvements introduced in RR15Q3 should fix the issue If the issue is reproduced again, please create another issue with updated 'Steps to reproduce' |
Issue History | |||
Date Modified | Username | Field | Change |
2014-08-23 12:39 | Orekaria | New Issue | |
2014-08-23 12:39 | Orekaria | Assigned To | => Orekaria |
2014-08-23 12:39 | Orekaria | Triggers an Emergency Pack | => No |
2014-08-23 12:40 | Orekaria | Relationship added | blocks 0027329 |
2014-08-23 12:44 | Orekaria | Description Updated | View Revisions |
2014-08-23 12:44 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-23 12:45 | Orekaria | File Added: CashUp_18.JPG | |
2014-08-23 12:46 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-23 14:44 | Orekaria | Description Updated | View Revisions |
2014-08-23 14:44 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-23 14:54 | Orekaria | Assigned To | Orekaria => marvintm |
2014-08-23 14:54 | Orekaria | Summary | Stabilization: If a ticket is created with a null business partner, the user is unable to make the cashup => If a ticket is created with a null business partner, the user is unable to make the cashup |
2014-08-23 15:22 | Orekaria | Proposed Solution updated | |
2014-08-23 15:25 | Orekaria | Relationship deleted | blocks 0027329 |
2014-08-25 11:35 | dmitry_mezentsev | Note Added: 0069704 | |
2014-08-25 11:36 | dmitry_mezentsev | Relationship added | related to 0027228 |
2014-08-25 14:20 | jonalegriaesarte | Resolution time | => 1409004000 |
2014-08-25 15:42 | Orekaria | Relationship added | depends on 0027267 |
2014-08-25 16:05 | jecharri | Issue Monitored: jecharri | |
2014-08-25 16:38 | Orekaria | Note Added: 0069715 | |
2014-08-25 16:47 | dmitry_mezentsev | Note Added: 0069716 | |
2014-08-25 17:10 | Orekaria | Note Edited: 0069715 | View Revisions |
2014-08-25 17:10 | Orekaria | Relationship added | depends on 0026894 |
2014-08-26 11:15 | Orekaria | Relationship added | depends on 0027287 |
2014-08-26 13:12 | Orekaria | Relationship added | depends on 0026740 |
2014-08-26 18:37 | Orekaria | Summary | If a ticket is created with a null business partner, the user is unable to make the cashup => Sometimes the business partner is empty when the WebPOS loads |
2014-08-26 18:37 | Orekaria | Description Updated | View Revisions |
2014-08-26 18:37 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-26 18:37 | Orekaria | Proposed Solution updated | |
2014-08-27 14:37 | Orekaria | Target Version | RR14Q4 => RR14Q3 |
2014-08-27 14:40 | Orekaria | Relationship added | depends on 0027268 |
2014-08-27 21:16 | Orekaria | Type | defect => backport |
2014-08-27 22:55 | Orekaria | File Added: Issue 27431: The business partner is required to pay a receipt.patch | |
2014-08-27 22:56 | Orekaria | Note Added: 0069817 | |
2014-08-27 22:56 | Orekaria | Status | new => scheduled |
2014-08-27 22:56 | Orekaria | Assigned To | marvintm => Orekaria |
2014-08-27 22:56 | Orekaria | fix_in_branch | => pi |
2014-08-27 22:57 | Orekaria | Note Deleted: 0069817 | |
2014-08-27 22:57 | Orekaria | Note Added: 0069818 | |
2014-08-27 22:57 | Orekaria | Status | scheduled => resolved |
2014-08-27 22:57 | Orekaria | Fixed in Version | => RR14Q3 |
2014-08-27 22:57 | Orekaria | Resolution | open => fixed |
2014-08-29 08:56 | Orekaria | Status | resolved => new |
2014-08-29 08:56 | Orekaria | Resolution | fixed => open |
2014-08-29 08:56 | Orekaria | Fixed in Version | RR14Q3 => |
2014-08-29 08:57 | Orekaria | File Added: businessPartnerNotShown.png | |
2014-08-29 09:07 | Orekaria | fix_in_branch | pi => |
2014-08-29 09:07 | Orekaria | Description Updated | View Revisions |
2014-08-29 09:07 | Orekaria | File Deleted: CashUp_18.JPG | |
2014-08-29 09:12 | Orekaria | Description Updated | View Revisions |
2014-08-29 09:15 | Orekaria | File Added: 5c49b50dd84da3791191799b11c2d010.js | |
2014-08-29 09:30 | Orekaria | Description Updated | View Revisions |
2014-08-29 09:49 | Orekaria | File Added: eclipse.png | |
2014-08-29 09:54 | Orekaria | Description Updated | View Revisions |
2014-08-29 09:55 | Orekaria | Description Updated | View Revisions |
2014-08-29 10:32 | Orekaria | Description Updated | View Revisions |
2014-08-29 10:44 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-29 10:44 | Orekaria | Proposed Solution updated | |
2014-08-29 10:46 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-08-29 10:49 | Orekaria | Relationship added | depends on 0027505 |
2014-08-29 10:59 | Orekaria | Relationship added | depends on 0027413 |
2014-08-29 11:00 | Orekaria | Relationship deleted | related to 0027228 |
2014-08-29 11:02 | Orekaria | Relationship deleted | depends on 0027287 |
2014-08-29 11:09 | Orekaria | Relationship added | depends on 0027506 |
2014-09-02 11:49 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-09-02 11:50 | Orekaria | File Deleted: eclipse.png | |
2014-09-02 13:05 | Orekaria | Relationship added | related to 0027526 |
2014-09-02 20:07 | Orekaria | Steps to Reproduce Updated | View Revisions |
2014-10-08 14:28 | adrianromero | Note Added: 0070815 | |
2014-11-11 18:15 | Orekaria | Relationship added | related to 0027808 |
2015-06-10 17:33 | Orekaria | Target Version | RR14Q3 => |
2015-06-10 17:33 | Orekaria | Assigned To | Orekaria => Retail |
2015-06-10 20:07 | Orekaria | Review Assigned To | => Orekaria |
2015-06-10 20:07 | Orekaria | Note Added: 0078198 | |
2015-06-10 20:07 | Orekaria | Status | new => closed |
2015-06-10 20:07 | Orekaria | Note Added: 0078199 | |
2015-06-10 20:07 | Orekaria | Resolution | open => suspended |
2015-06-10 20:07 | Orekaria | Fixed in Version | => RR15Q3 |
2015-06-10 20:12 | Orekaria | Relationship added | related to 0028428 |
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