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ID
0057237
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSmajoralways2024-11-21 15:422025-01-23 11:17
Reportercharlotte_vasseurView Statuspublic 
Assigned Tofofarril 
PrioritynormalResolutionno change requiredFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Merge Request Statusopen
Review Assigned To
OBNetwork customerNo
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0057237: [Return Input] Return Ticket / Verified Return: User input Return Line is always used when modifying the Return Input

DescriptionAfter choosing a return reason for products, via Return Ticket or Verified Return, when selecting 'User Input' in POS: the user input pop-up of Return Line is displayed instead of the user input linked to Return Ticket / Verified Return
Steps To ReproduceIn Openbravo backoffice:
Products to use for this test have 'Returnable' = Yes
In 'User Action Input’ window, define a user action input with:
- user action 'Return Line' + desired user input
- user action 'Return Ticket' + desired user input
- user action 'Verified Return Ticket' + desired user input
(see Conf User Action Input BO.png)
The POS user has a role with the required user action access configured with 'Input Request Type' = 'Defined Actions Input':
- 'Return Line'
- 'Return Ticket'
- 'Verified Return'

Login in POS with a correct user on the channel touchpoint
Add products P1 and P2
Click on the '3 dots' button and select 'Convert to return'
On the return input pop-up, the user input used is the one linked to the user action 'Return Ticket' (OK - see Return Ticket Reason when converting to return OK.png)
Select a reason and apply the same for both products
Click on a product line and select 'Return Input'
=> On the return input pop-up, the user input is not the one linked to the user
action 'Return Ticket', but the one linked to the user action 'Return Line'
(See Return Input return ticket on a product line KO.png)

Same on multi-selection of products when selecting 'Return Input'
(See Return Input return ticket on multi product lines KO.png)

Same when doing a verified return, choosing a reason and selecting 'Return Input' on a line / via multi-selection
(See Return Input verified return on multi product lines KO.png)

OK when doing a verified return, choosing a reason and selecting 'Return Input' on a line / via multi-selection
(See Return Input return line on a product line OK.png)
TagsNo tags attached.
Attached Filespng file icon Conf User Action Input BO.png [^] (80,057 bytes) 2024-11-21 15:42


png file icon Return Ticket Reason when converting to return OK.png [^] (104,166 bytes) 2024-11-21 15:42


png file icon Return Input return ticket on a product line KO.png [^] (117,110 bytes) 2024-11-21 15:43


png file icon Return Input return ticket on multi product lines KO.png [^] (146,840 bytes) 2024-11-21 15:43


png file icon Return Input verified return on multi product lines KO.png [^] (141,317 bytes) 2024-11-21 15:43


png file icon Return Input return line on a product line OK.png [^] (138,721 bytes) 2024-11-21 15:43

- Relationships [ Relation Graph ] [ Dependency Graph ]

-  Notes
(0172439)
charlotte_vasseur (viewer)
2024-11-21 16:52

 This means that in case we mix verified return + return line, if we select all the lines via multi-selection and choose 'Return Input':
The 'Apply the same' checkbox should concern only the lines linked to the verified return, and another pop-up for the return line should be displayed
(0173577)
hgbot (developer)
2024-12-20 21:29

 Merge Request created: https://gitlab.com/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3272 [^]
(0174576)
jorgewederago (viewer)
2025-01-23 11:17

 This topic has been discussed with PrM and it is working as expected. Anything that goes outside the current approach should be handled as a new Business Requirement and follow the standard process
(0174577)
hgbot (developer)
2025-01-23 11:17

 Merge request closed: https://gitlab.com/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3272 [^]

- Issue History
Date Modified Username Field Change
2024-11-21 15:42 charlotte_vasseur New Issue
2024-11-21 15:42 charlotte_vasseur Assigned To => Retail
2024-11-21 15:42 charlotte_vasseur File Added: Conf User Action Input BO.png
2024-11-21 15:42 charlotte_vasseur Triggers an Emergency Pack => No
2024-11-21 15:42 charlotte_vasseur File Added: Return Ticket Reason when converting to return OK.png
2024-11-21 15:43 charlotte_vasseur File Added: Return Input return ticket on a product line KO.png
2024-11-21 15:43 charlotte_vasseur File Added: Return Input return ticket on multi product lines KO.png
2024-11-21 15:43 charlotte_vasseur File Added: Return Input verified return on multi product lines KO.png
2024-11-21 15:43 charlotte_vasseur File Added: Return Input return line on a product line OK.png
2024-11-21 16:52 charlotte_vasseur Note Added: 0172439
2024-12-17 20:40 fofarril Assigned To Retail => fofarril
2024-12-17 20:41 fofarril Status new => scheduled
2024-12-20 21:29 hgbot Merge Request Status => open
2024-12-20 21:29 hgbot Note Added: 0173577
2025-01-23 11:17 jorgewederago Note Added: 0174576
2025-01-23 11:17 jorgewederago Status scheduled => closed
2025-01-23 11:17 jorgewederago Resolution open => no change required
2025-01-23 11:17 hgbot Note Added: 0174577

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