0057237: [Return Input] Return Ticket / Verified Return: User input Return Line is always used when modifying the Return Input

Openbravo Issue Tracking System - POS2
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ID	Project	Category	View Status	Date Submitted	Last Update
0057237	POS2	POS	public	2024-11-21 15:42	2024-12-20 21:29

Reporter	charlotte_vasseur
Assigned To	fofarril
Priority	normal	Severity	major	Reproducibility	always
Status	scheduled	Resolution	open
Platform		OS	5	OS Version
Product Version
Target Version		Fixed in Version
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency Pack	No

Summary	0057237: [Return Input] Return Ticket / Verified Return: User input Return Line is always used when modifying the Return Input
Description	After choosing a return reason for products, via Return Ticket or Verified Return, when selecting 'User Input' in POS: the user input pop-up of Return Line is displayed instead of the user input linked to Return Ticket / Verified Return
Steps To Reproduce	In Openbravo backoffice: Products to use for this test have 'Returnable' = Yes In 'User Action Input’ window, define a user action input with: - user action 'Return Line' + desired user input - user action 'Return Ticket' + desired user input - user action 'Verified Return Ticket' + desired user input (see Conf User Action Input BO.png) The POS user has a role with the required user action access configured with 'Input Request Type' = 'Defined Actions Input': - 'Return Line' - 'Return Ticket' - 'Verified Return' Login in POS with a correct user on the channel touchpoint Add products P1 and P2 Click on the '3 dots' button and select 'Convert to return' On the return input pop-up, the user input used is the one linked to the user action 'Return Ticket' (OK - see Return Ticket Reason when converting to return OK.png) Select a reason and apply the same for both products Click on a product line and select 'Return Input' => On the return input pop-up, the user input is not the one linked to the user action 'Return Ticket', but the one linked to the user action 'Return Line' (See Return Input return ticket on a product line KO.png) Same on multi-selection of products when selecting 'Return Input' (See Return Input return ticket on multi product lines KO.png) Same when doing a verified return, choosing a reason and selecting 'Return Input' on a line / via multi-selection (See Return Input verified return on multi product lines KO.png) OK when doing a verified return, choosing a reason and selecting 'Return Input' on a line / via multi-selection (See Return Input return line on a product line OK.png)
Proposed Solution
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Relationships
Attached Files	Conf User Action Input BO.png (80,057) 2024-11-21 15:42 https://issues.openbravo.com/file_download.php?file_id=20536&type=bug Return Ticket Reason when converting to return OK.png (104,166) 2024-11-21 15:42 https://issues.openbravo.com/file_download.php?file_id=20537&type=bug Return Input return ticket on a product line KO.png (117,110) 2024-11-21 15:43 https://issues.openbravo.com/file_download.php?file_id=20538&type=bug Return Input return ticket on multi product lines KO.png (146,840) 2024-11-21 15:43 https://issues.openbravo.com/file_download.php?file_id=20539&type=bug Return Input verified return on multi product lines KO.png (141,317) 2024-11-21 15:43 https://issues.openbravo.com/file_download.php?file_id=20540&type=bug Return Input return line on a product line OK.png (138,721) 2024-11-21 15:43 https://issues.openbravo.com/file_download.php?file_id=20541&type=bug

Issue History
Date Modified	Username	Field	Change
2024-11-21 15:42	charlotte_vasseur	New Issue
2024-11-21 15:42	charlotte_vasseur	Assigned To	=> Retail
2024-11-21 15:42	charlotte_vasseur	File Added: Conf User Action Input BO.png
2024-11-21 15:42	charlotte_vasseur	Triggers an Emergency Pack	=> No
2024-11-21 15:42	charlotte_vasseur	File Added: Return Ticket Reason when converting to return OK.png
2024-11-21 15:43	charlotte_vasseur	File Added: Return Input return ticket on a product line KO.png
2024-11-21 15:43	charlotte_vasseur	File Added: Return Input return ticket on multi product lines KO.png
2024-11-21 15:43	charlotte_vasseur	File Added: Return Input verified return on multi product lines KO.png
2024-11-21 15:43	charlotte_vasseur	File Added: Return Input return line on a product line OK.png
2024-11-21 16:52	charlotte_vasseur	Note Added: 0172439
2024-12-17 20:40	fofarril	Assigned To	Retail => fofarril
2024-12-17 20:41	fofarril	Status	new => scheduled
2024-12-20 21:29	hgbot	Note Added: 0173577

Notes