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ID
0057236
TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSminoralways2024-11-21 15:182025-02-16 08:33
Reportercharlotte_vasseurView Statuspublic 
Assigned Toranjith_qualiantech_com 
PrioritynormalResolutionduplicateFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Merge Request Statusopen
Review Assigned To
OBNetwork customerNo
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0057236: [Return Input] On converted return, previous reasons already entered are asked again when adding a new product

DescriptionOn a ticket already converted to a return, when adding a new product, we are asked again to select return reasons for the previous products
The return reason should be asked only for the product added after the conversion to return
Steps To ReproduceIn Openbravo backoffice:
Products to use for this test have 'Returnable' = Yes
In 'User Action Input’ window, define a user action input with:
user action 'Return Ticket'
desired user input
The POS user has a role with the required user action access 'Return Ticket' configured with 'Input Request Type' = 'Defined Actions Input'

Login in POS with a correct user on the channel touchpoint
Add products P1 and P2
Click on the '3 dots' button and select 'Convert to return'
On the 'Return Input' pop-up, select a reason R1 and check the checkbox 'Apply the same verified return ticket reason for the rest'
Click on 'NEXT' button
The return reason R1 is well applied on products P1 and P2 (see Convert to return 2 products OK.png)
Add a product P3
=> On the 'Return Input' pop-up, we are asked again to choose reasons for products P1 and P2
(See Convert to return Return Input pop-up KO.png)
Proposed SolutionAs seen with Matthieu Ahn, we should have a pop-up to choose a return input only for P3, with:
- no value selected by default in the reason list
-'Apply the same verified return ticket reason for the rest' unchecked
TagsNo tags attached.
Attached Filespng file icon Convert to return 2 products OK.png [^] (107,384 bytes) 2024-11-21 15:18


png file icon Convert to return Return Input pop-up KO.png [^] (133,479 bytes) 2024-11-21 15:18

- Relationships [ Relation Graph ] [ Dependency Graph ]
duplicate of defect 0057794 closedranjith_qualiantech_com POS2 - Return reason could not be added for unverified returns 

-  Notes
(0175008)
hgbot (developer)
2025-02-03 08:34

 Merge Request created: https://gitlab.com/orisha-group/bu-commerce/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3445 [^]
(0175712)
hgbot (developer)
2025-02-16 06:21

 Merge request closed: https://gitlab.com/orisha-group/bu-commerce/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3445 [^]
(0175713)
ranjith_qualiantech_com (viewer)
2025-02-16 06:23

 Issue has been fixed as part of https://issues.openbravo.com/view.php?id=57794 [^]
(0175714)
marvintm (viewer)
2025-02-16 08:33

 This problem has been fixed as part of issue:

https://issues.openbravo.com/view.php?id=57794 [^]

- Issue History
Date Modified Username Field Change
2024-11-21 15:18 charlotte_vasseur New Issue
2024-11-21 15:18 charlotte_vasseur Assigned To => Retail
2024-11-21 15:18 charlotte_vasseur File Added: Convert to return 2 products OK.png
2024-11-21 15:18 charlotte_vasseur Triggers an Emergency Pack => No
2024-11-21 15:18 charlotte_vasseur File Added: Convert to return Return Input pop-up KO.png
2025-01-30 07:16 ranjith_qualiantech_com Assigned To Retail => ranjith_qualiantech_com
2025-02-02 14:03 ranjith_qualiantech_com Status new => scheduled
2025-02-03 08:34 hgbot Merge Request Status => open
2025-02-03 08:34 hgbot Note Added: 0175008
2025-02-16 06:21 hgbot Note Added: 0175712
2025-02-16 06:23 ranjith_qualiantech_com Note Added: 0175713
2025-02-16 06:23 ranjith_qualiantech_com Status scheduled => resolved
2025-02-16 06:23 ranjith_qualiantech_com Resolution open => fixed
2025-02-16 08:33 marvintm Status resolved => new
2025-02-16 08:33 marvintm Resolution fixed => open
2025-02-16 08:33 marvintm Relationship added duplicate of 0057794
2025-02-16 08:33 marvintm Note Added: 0175714
2025-02-16 08:33 marvintm Status new => closed
2025-02-16 08:33 marvintm Resolution open => duplicate

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