0057236: [Return Input] On converted return, previous reasons already entered are asked again when adding a new product

Openbravo Issue Tracking System - POS2

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Date Submitted

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0057236

POS2

POS

public

2024-11-21 15:18

2025-02-16 08:33

Reporter

charlotte_vasseur

Assigned To

ranjith_qualiantech_com

Priority

normal

Severity

minor

Reproducibility

always

Status

closed

Resolution

duplicate

Platform

OS Version

Product Version

Target Version

Fixed in Version

Merge Request Status

open

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0057236: [Return Input] On converted return, previous reasons already entered are asked again when adding a new product

Description

On a ticket already converted to a return, when adding a new product, we are asked again to select return reasons for the previous products
The return reason should be asked only for the product added after the conversion to return

Steps To Reproduce

In Openbravo backoffice:
Products to use for this test have 'Returnable' = Yes
In 'User Action Input’ window, define a user action input with:
user action 'Return Ticket'
desired user input
The POS user has a role with the required user action access 'Return Ticket' configured with 'Input Request Type' = 'Defined Actions Input'

Login in POS with a correct user on the channel touchpoint
Add products P1 and P2
Click on the '3 dots' button and select 'Convert to return'
On the 'Return Input' pop-up, select a reason R1 and check the checkbox 'Apply the same verified return ticket reason for the rest'
Click on 'NEXT' button
The return reason R1 is well applied on products P1 and P2 (see Convert to return 2 products OK.png)
Add a product P3
=> On the 'Return Input' pop-up, we are asked again to choose reasons for products P1 and P2
(See Convert to return Return Input pop-up KO.png)

Proposed Solution

As seen with Matthieu Ahn, we should have a pop-up to choose a return input only for P3, with:
- no value selected by default in the reason list
-'Apply the same verified return ticket reason for the rest' unchecked

Additional Information

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Relationships

duplicate of

defect

0057794

closed

ranjith_qualiantech_com

POS2 - Return reason could not be added for unverified returns

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