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| View Revisions: Issue #57344 | [ All Revisions ] [ Back to Issue ] | ||
| Summary | 0057344: Return Line Reasons not working as expected, specially with Verified Returns | ||
| Revision | 2024-12-02 11:55 by dmiguelez | ||
| Steps To Reproduce | Configuration (Back Office) --------------------------------------------------- 1. Go to Warehouse Definition Select the record with Search Key: VBS/001 and change: - Return To Bin: Bin depends on the return reason - Return Reason Source: Return Line Reason Move to Return Bin Tab and create a new record with: - Storage Bin: VBS/001 0-0-0 - Return Reason Name: Bought by mistake 2. Go to User Action Input and create a new record with: - User Action: Verified Return Ticket - User Input: Return Line Reason --------------------------------------------------- Test --------------------------------------------------- 1. POS - Create a new ticket. As an example add one product, like avalanche transceiver pay by card to complete the ticket 2. POS - Do a return Go to Orders, select the previous one, with the more options button do a verified return. Select line proposed and select reason: bought by mistake <--- First problem, lack of parameters in this selector, options like description or return bin are missing ---> [Check Pic1.png vs Pic2.png, the first one is what is shown in Verified Returns, the second is what is shown if we click on Return Input in the Ticket Line] Complete the refund by pay by card 3. Back Office - Check data Go to Return Material Receipt and find the one that has been created, check that the bin used is VBS/002 and not VBS/001 like in the previous configuration <--- Second problem, wrong default Bin ---> [Pic3.png] |
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| Revision | 2024-12-02 11:49 by dmiguelez | ||
| Steps To Reproduce | Configuration (Back Office) --------------------------------------------------- 1. Go to Warehouse Definition Select the record with Search Key: VBS/001 and change: - Return To Bin: Bin depends on the return reason - Return Reason Source: Return Line Reason Move to Return Bin Tab and create a new record with: - Storage Bin: VBS/001 0-0-0 - Return Reason Name: Bought by mistake 2. Go to User Action Input and create a new record with: - User Action: Verified Return Ticket - User Input: Return Line Reason --------------------------------------------------- Test --------------------------------------------------- 1. POS - Create a new ticket. As an example add one product, like avalanche transceiver pay by card to complete the ticket 2. POS - Do a return Go to Orders, select the previous one, with the more options button do a verified return. Select line proposed and select reason: bought by mistake <--- First problem, lack of parameters in this selector, options like description or return bin are missing ---> [Check Pic1.png vs Pic2.png, the first one is what is shown in Verified Returns, the second is what is shown if we click on Return Input in the Ticket Line] Complete the refund by pay by card 3. Back Office - Check data Go to Return Material Receipt and find the one that has been created, check that the bin used is VBS/002 and not VBS/001 like in the previous configuration <--- Second problem, wrong default Bin ---> [Pic3.png] Go to Return From Customer and check that in the lines the return reason is missing, although the information can be found in line approval history <--- Third problem, empty return reason ---> [Pic4.png] |
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| Revision | 2024-12-02 11:47 by dmiguelez | ||
| Steps To Reproduce | Configuration (Back Office) --------------------------------------------------- 1. Go to Warehouse Definition Select the record with Search Key: VBS/001 and change: - Return To Bin: Bin depends on the return reason - Return Reason Source: Return Line Reason Move to Return Bin Tab and create a new record with: - Storage Bin: VBS/001 0-0-0 - Return Reason Name: Bought by mistake 2. Go to User Action Input and create a new record with: - User Action: Verified Return Ticket - User Input: Return Line Reason --------------------------------------------------- Test --------------------------------------------------- 1. POS - Create a new ticket. As an example add one product, like avalanche transceiver pay by card to complete the ticket 2. POS - Do a return Go to Orders, select the previous one, with the more options button do a verified return. Select line proposed and select reason: bought by mistake <--- First problem, lack of parameters in this selector, options like description or return bin are missing ---> Complete the refund by pay by card 3. Back Office - Check data Go to Return Material Receipt and find the one that has been created, check that the bin used is VBS/002 and not VBS/001 like in the previous configuration <--- Second problem, wrong default Bin ---> Go to Return From Customer and check that in the lines the return reason is missing, although the information can be found in line approval history <--- Third problem, empty return reason ---> |
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