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| View Revisions: Issue #47625 | [ All Revisions ] [ Back to Issue ] | ||
| Summary | 0047625: The customer remains in debt after making a return with the purchase of a new product for the same amount (Order Amount 0) being | ||
| Revision | 2021-10-01 13:17 by ranjith_qualiantech_com | ||
| Steps To Reproduce | 1.A Pick & Carry product is sold from the POS. The total is paid, the order and corresponding invoice are generated. Images: D3dev-Venta, D4dev-Back-SO, D5dev-Back-SI 2.From the POS, the return of the product purchased in the previous step is made through the Verified Return option and a product is selected for the same amount with Delivery Mode PickUpInStore. Images: D6dev-VerifiedReturn, D7dev-VerifiedReturnCompraMismoMonto-ProdPickUpInStore The SO is generated for the return / purchase, leaving the new product pending delivery / invoicing. Images: D8dev-Back-SO, D9dev-Back-SI 3. From Backoffice, the new product is delivered. Images: D10dev-Back-GSfromOrder 4. From Backoffice, the invoice is made from the delivery of the delivery made in the previous step. Images: D11dev-Back-SIfromGS 5. From Backoffice, the client is consulted and it is observed that he has a debt corresponding to the new product. Images: D12dev-BPcon Debt Livebuilds Video: https://drive.google.com/file/d/1X8bt_dhOY6JW0wUmxl3yEpUIQqYPl2JE/view?usp=sharing [^] Steps to reproduce in livebuilds Backoffice Business Partner - Mara Palliot - Update Invoice Terms to "After Delivery" POS Incremental Refresh 1) Add Product A and Complete it - Ticket A 2) Return the above product using Verified Return - Ticket B 3) Add same product (Product A) in Ticket B and update the delivery mode as pickup in store 4) Now, we have 2 lines (1st line - Verified Returned Product A, 2nd Line - Product A with pickup in store) 5) Total is Zero. Complete it Backoffice 1) Check Order Status. Delivery Status will be 50%. Invoice Status will be 50% 2) Check Customer Balance is 0 POS 1) Issue Sales Order for Ticket B - Line 2. Shipment will be created Backoffice 1) Check Order Status. Delivery Status will be 100%. Invoice Status will be 100% 2) Check Customer Balance is updated. As per issues desc, it should not be updated |
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| Revision | 2021-09-29 07:21 by ranjith_qualiantech_com | ||
| Steps To Reproduce | 1.A Pick & Carry product is sold from the POS. The total is paid, the order and corresponding invoice are generated. Images: D3dev-Venta, D4dev-Back-SO, D5dev-Back-SI 2.From the POS, the return of the product purchased in the previous step is made through the Verified Return option and a product is selected for the same amount with Delivery Mode PickUpInStore. Images: D6dev-VerifiedReturn, D7dev-VerifiedReturnCompraMismoMonto-ProdPickUpInStore The SO is generated for the return / purchase, leaving the new product pending delivery / invoicing. Images: D8dev-Back-SO, D9dev-Back-SI 3. From Backoffice, the new product is delivered. Images: D10dev-Back-GSfromOrder 4. From Backoffice, the invoice is made from the delivery of the delivery made in the previous step. Images: D11dev-Back-SIfromGS 5. From Backoffice, the client is consulted and it is observed that he has a debt corresponding to the new product. Images: D12dev-BPcon Debt |
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