Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0057906POS2Corepublic2025-02-07 10:242025-02-15 18:49
Reporterdorian_robillard 
Assigned Tosreehari 
PriorityhighSeverityminorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version25Q2 
Merge Request Status
Review Assigned Toguilleaer
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0057906: CRM no code : When validation information is configured in CRM, icon is not removed in anonymous customer
DescriptionWhen validation information is configured in CRM and a customer is created without this information, an icon is displayed --> Normal behaviour

But when I finalize ticket, the icon remains associated to the anonymous customer


In order to properly reproduce this issue, you must be using a CRM connector other than the Openbravo one.
Steps To Reproducehttps://drive.google.com/file/d/1RBPG5551oasMcCKnKNT0xHPJJkUoNqdW/view?usp=drive_link [^]
Proposed SolutionThis was corrected by https://issues.openbravo.com/view.php?id=56989 [^]
But it comes back
To do in 25Q1
Additional Information
TagsNo tags attached.
Relationships
related to defect 0056989 closed sreehari CRM no code : When validation information is configured in CRM, icon is not removed in anonymous customer 
related to defect 0057815 closed Bimla_vm [25Q1] Anonymous customer should not be validated when no email is present 
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2025-02-07 10:24dorian_robillardNew Issue
2025-02-07 10:24dorian_robillardAssigned To => Triage Platform Base
2025-02-07 10:24dorian_robillardTriggers an Emergency Pack => No
2025-02-07 14:35dorian_robillardNote Added: 0175302
2025-02-10 09:56alostaleAssigned ToTriage Platform Base => Retail
2025-02-10 10:27guillermogilAssigned ToRetail => guilleaer
2025-02-10 11:37sreehariAssigned Toguilleaer => sreehari
2025-02-10 11:37sreehariStatusnew => scheduled
2025-02-10 14:38lorenzofidalgoRelationship addedrelated to 0056989
2025-02-12 07:21sreehariRelationship addedrelated to 0057815
2025-02-12 16:54sreehariNote Added: 0175536
2025-02-13 17:18lorenzofidalgoIssue Monitored: lorenzofidalgo
2025-02-15 18:49guilleaerNote Added: 0175705
2025-02-15 18:49guilleaerStatusscheduled => resolved
2025-02-15 18:49guilleaerResolutionopen => fixed
2025-02-15 18:49guilleaerReview Assigned To => guilleaer
2025-02-15 18:49guilleaerStatusresolved => closed
2025-02-15 18:49guilleaerFixed in Version => 25Q2

Notes
(0175302)
dorian_robillard   
2025-02-07 14:35   
Regression
(0175536)
sreehari   
2025-02-12 16:54   
Has been fixed in https://issues.openbravo.com/view.php?id=57815, [^] will close this issue once it is merged
(0175705)
guilleaer   
2025-02-15 18:49   
https://issues.openbravo.com/view.php?id=57815 [^]

merged