Openbravo Issue Tracking System - Retail Modules
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0045795Retail ModulesWeb POS Hardware Managerpublic2021-01-27 16:362021-09-14 11:55
Reporterguillermogil 
Assigned Tojorge-garcia 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionFixed in VersionRR21Q4 
Merge Request Statusapproved
Review Assigned To
OBNetwork customerGold
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0045795: TH230+ printer is not printing Arabic Characters
DescriptionTH230+ printer is not printing Arabic Characters even though it has the 864 and 1256 Code Pages installed (contextual and non-contextual).
It is an officially supported printed: https://issues.openbravo.com/view.php?id=31582 [^]
It was developed some time ago an automated process to fetch Code Pages probably there is some missing code inside CodesWincor of some issue on the implementation of the automatic fetch Code Page for this model.

You can see attached an example of the printout, the pages intalled and the characters that prints.
Steps To ReproduceModify a product name and put arabic characters on it (e.g.- )
Connect the TH230+ and complete a ticket with that product.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filesjpg currentprintout.jpg (108,602) 2021-01-27 16:36
https://issues.openbravo.com/file_download.php?file_id=15282&type=bug
jpg

jpg codepagesprintout.jpg (374,620) 2021-01-27 16:36
https://issues.openbravo.com/file_download.php?file_id=15283&type=bug
jpg codepagesinstalled.jpg (284,860) 2021-01-27 16:36
https://issues.openbravo.com/file_download.php?file_id=15284&type=bug
Issue History
Date ModifiedUsernameFieldChange
2021-01-27 16:36guillermogilNew Issue
2021-01-27 16:36guillermogilAssigned To => Retail
2021-01-27 16:36guillermogilFile Added: currentprintout.jpg
2021-01-27 16:36guillermogilOBNetwork customer => Gold
2021-01-27 16:36guillermogilResolution time => 1614898800
2021-01-27 16:36guillermogilTriggers an Emergency Pack => No
2021-01-27 16:36guillermogilFile Added: codepagesprintout.jpg
2021-01-27 16:36guillermogilFile Added: codepagesinstalled.jpg
2021-02-09 09:23guillermogilNote Added: 0126050
2021-02-09 09:23guillermogilNote Edited: 0126050bug_revision_view_page.php?bugnote_id=0126050#r22112
2021-05-17 06:26marvintmNote Added: 0128152
2021-05-17 06:26marvintmAssigned ToRetail => guillermogil
2021-05-17 06:26marvintmStatusnew => feedback
2021-05-21 06:31guillermogilNote Added: 0128469
2021-08-24 10:06marvintmAssigned Toguillermogil => jorge-garcia
2021-08-24 10:06marvintmStatusfeedback => scheduled
2021-08-24 10:06marvintmResolution time1614898800 => 1632434400
2021-09-02 13:39hgbotMerge Request Status => open
2021-09-02 13:39hgbotNote Added: 0131509
2021-09-02 13:43hgbotNote Added: 0131510
2021-09-14 07:38hgbotMerge Request Statusopen => approved
2021-09-14 11:54hgbotResolutionopen => fixed
2021-09-14 11:54hgbotStatusscheduled => closed
2021-09-14 11:54hgbotFixed in Version => RR21Q4
2021-09-14 11:54hgbotNote Added: 0131769
2021-09-14 11:54hgbotNote Added: 0131770
2021-09-14 11:55hgbotNote Added: 0131771
2021-09-14 11:55hgbotNote Added: 0131772

Notes
(0126050)
guillermogil   
2021-02-09 09:23   
Example of text to print

عزيزي العميل المحترم
انها ليست فاتورة رسمية. يرجى
طلب الفاتورة الأصلية عند تسوية
هذا المخطط. أشكركم على التسوق الخاصة بك.
(0128152)
marvintm   
2021-05-17 06:26   
Finally not sure what is the status of this topic. Is it a confirmed issue, or are we still trying to find out?
(0128469)
guillermogil   
2021-05-21 06:31   
Confirmed issue.
We are waiting for the final confirmation from the customer.
(0131509)
hgbot   
2021-09-02 13:39   
Merge Request created: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager.sources/-/merge_requests/38 [^]
(0131510)
hgbot   
2021-09-02 13:43   
Merge Request created: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager/-/merge_requests/34 [^]
(0131769)
hgbot   
2021-09-14 11:54   
Directly closing issue as related merge request is already approved.

Repository: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager.sources [^]
Changeset: b0cf6a26b6ec28f6eb391303e68d0697acc959f9
Author: Jorge Garcia <jorge.garcia@openbravo.com>
Date: 2021-09-14T11:39:36+02:00
URL: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager.sources/-/commit/b0cf6a26b6ec28f6eb391303e68d0697acc959f9 [^]

Fixed ISSUE-45795: Solve printing problem with arabic characters for TH250

---
M project/src/META-INF/unicodeblocks.xml
M project/src/com/openbravo/pos/printer/escpos/UnicodeTranslator.java
M project/src/com/openbravo/pos/printer/escpos/UnicodeTranslatorIntWincor.java
---
(0131770)
hgbot   
2021-09-14 11:54   
Merge request merged: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager.sources/-/merge_requests/38 [^]
(0131771)
hgbot   
2021-09-14 11:55   
Repository: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager [^]
Changeset: 573f3370fe103b0f56952dbf811a28ac35315a4f
Author: Jorge Garcia <jorge.garcia@openbravo.com>
Date: 2021-09-14T11:44:36+02:00
URL: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager/-/commit/573f3370fe103b0f56952dbf811a28ac35315a4f [^]

Related to ISSUE-45795: Solve printing problem with arabic characters for TH250

---
M bin/poshw.jar
M bin/rev.id
---
(0131772)
hgbot   
2021-09-14 11:55   
Merge request merged: https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.poshwmanager/-/merge_requests/34 [^]