0046981: It is not possible to return a product/voucher gift card

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Summary	0046981: It is not possible to return a product/voucher gift card

Revision	2021-06-03 16:17 by psanjuan
Steps To Reproduce	Configure a "product" gift card as described in the wiki below in Livebuilds (Retail with modules). http://wiki.openbravo.com/wiki/Retail:Gift_Cards/Product_Gift_Cards_and_Gift_Vouchers#Returning_gift_cards_and_gift_vouchers [^] Create a Sales order and include the Product Gift Card just created. In the pop-up fill in the Gift Card owner, id, Initial balance and description. Press Apply. Complete the sale and pay it in cash. Go to the Openbravo backoffice, and verify that a new record has been created in the Gift Card Instance window. Now go back to Openbravo Web POS. As described in the wiki, use the menu option "Return this Receipt" to create a return. After that select the menu option "Gift/Credit Note" menu option. Verify that the product gift card just created is shown in there with the initial balance. Select it, and press on Return. A message is shown saying "Error Gift Card/voucher can be returned only on sales receipt" See "Error1_46981" image attached. Cancel that and delete the current receipt. Create a normal sale, select the menu option "Gift/Credit Note" menu option. Select the product gift card just created. Once shown, press on Return button. Verify that nothing happens. See "Error2_46981" image attached.

Revision	2021-06-03 16:15 by psanjuan
Steps To Reproduce	Configure a "product" gift card as described in the wiki http://wiki.openbravo.com/wiki/Retail:Gift_Cards/Product_Gift_Cards_and_Gift_Vouchers#Returning_gift_cards_and_gift_vouchers [^] Create a Sales order and include the Product Gift Card just created. In the pop-up fill in the Gift Card owner, id, Inital balance and description. Press Apply. Complete the sale and pay it in cash. Go to the Openbravo backoffice, and verify that a new record has been created in the Gift Card Instance window. Now go back to Openbravo Web POS. As described in the wiki, use the menu option "Return this Receipt" to create a return. After that select the menu option "Gift/Credit Note" menu option. Verify that the product gift card just created is shown in there with the initial balance. Select it, and press on Return. A message is shown saying "Error Gift Card/voucher can be returned only on sales receipt" See "Error1_46981" image attached. Cancel that and delete the current receipt. Create a normal sale, select the menu option "Gift/Credit Note" menu option. Select the product gift card just created. Once shown, press on Return button. Verify that nothing happens. See "Error2_46981" image attached.

Revision	2021-06-03 16:13 by psanjuan
Steps To Reproduce	Configure a "product" gift card as described in the wiki http://wiki.openbravo.com/wiki/Retail:Gift_Cards/Product_Gift_Cards_and_Gift_Vouchers#Returning_gift_cards_and_gift_vouchers [^] Create a Sales order and include the Product Gift Card just created. In the pop-up fill in the Gift Card owner, id, Inital balance and description. Press Apply. Complete the sale and pay it in cash. Go to the Openbravo backoffice, and verify that a new record has been created in the Gift Card Instance window. Now go back to Openbravo Web POS. As described in the wiki, use the menu option "Return this Receipt" to create a return. After that select the menu option "Gift/Credit Note" menu option. Verify that the product gift card just created is shown in there with the initial balance. Select it, and press on Return. A message is shown. See "Error" image attached. Cancel that and delete the current receipt. Create a normal sale, select the menu option "Gift/Credit Note" menu option. Select the product gift card just created. Once shown, press on Return button. Verify that nothing happens. See image attached.

Revision	2021-06-03 16:12 by psanjuan
Steps To Reproduce	Configure a "product" gift card as described in the wiki http://wiki.openbravo.com/wiki/Retail:Gift_Cards/Product_Gift_Cards_and_Gift_Vouchers#Returning_gift_cards_and_gift_vouchers [^] Create a Sales order and include the Product Gift Card just created. In the pop-up fill in the Gift Card owner, id, Inital balance and description. Press Apply. Complete the sale and pay it in cash. Go to the Openbravo backoffice, and verify that a new record has been created in the Gift Card Instance window. Now go back to Openbravo Web POS. As described in the wiki, use the menu option "Return this Receipt" to create a return. After that select the menu option "Gift/Credit Note" menu option. Verify that the product gift card just created is shown in there with the initial balance. Select it, and press on Return. A message is shown. See first image attached.