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View Revisions: Issue #48695 | [ Back to Issue ] | ||
Summary | 0048695: Error when removing GiftCertificate payment created by redeeming points | ||
Revision | 2022-03-02 07:59 by ranjith_qualiantech_com | ||
Steps To Reproduce | POS: STA-1 1) Select Customer "Redeem Points Gold-Subscription" (Make sure points available to reddem) 2) Add Product 3) Click Pay Button 4) Click Redeem (It will create the gift certificate payment) 5) Try to remove the gift certificate payment. It will show the error ("Manual EARN Rule should be configured for the Loyalty Program for removing Gift Certificate Payment") 6) Try to remove the gift certificate payment. It will show the error ("There is some error while removing the payment") KO Cause of this issue: Revert gift certificate and Restore Points are 2 separate process defined in deletePayment hook. when removing the gift certificate payment for first time, gift certificate is reverted in backoffice. But points are not restored are not restored in backoffice and POS, because ""Manual EARN Rule not configured". Main Problem - Gift Certificate reverted in backoffice but present in POS. |
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Revision | 2022-03-01 11:40 by ranjith_qualiantech_com | ||
Steps To Reproduce | POS: STA-1 1) Select Customer "Redeem Points Gold-Subscription" (Make sure points available to reddem) 2) Add Product 3) Click Pay Button 4) Click Redeem (It will create the gift certificate payment) 5) Try to remove the gift certificate payment. It will show the error ("Manual EARN Rule should be configured for the Loyalty Program for removing Gift Certificate Payment") 6) Try to remove the gift certificate payment. It will show the error ("There is some error while removing the payment") KO Cause of this issue: Revert gift certificate and Restore Points are 2 separate process defined in deletePayment hook. when removing the gift certificate payment for first time, gift certificate is reverted. But points are not restored since ""Manual EARN Rule not configured". And Gift Certificate Payment is not removed. Main Problem-Gift Certificate reverted in backoffice but present in POS. |
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