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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Openbravo ERP] A. Platformmajorsometimes2024-04-15 19:182024-05-13 09:40
ReporterivazquezView Statuspublic 
Assigned ToTriage Platform Base 
PriorityhighResolutionno change requiredFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget VersionPR22Q1
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Web browser
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0055205: Product identifier problem

DescriptionA customer tells us about a problem they encountered when exporting price data from a custom process they have created, but which makes use of Core's basic functions. The problem arises when not selecting a specific product and trying to export, so no result was obtained.
However, the expected file is generated when using the product ID as a filter and exporting.
The customer identified the problem as a query in which Core includes an incorrect identifier for the product name, which is marked as translatable. This causes multiple results to be returned, which causes an error and does not generate the file.
The customer also mentions that disabling the check for translated products allows the function to work, but is unsure of the implications for other functions that might also have product translations.
Steps To ReproduceVideo of the customer reproducing the problem: [^]

-Go to the “Price List” window and then to the “Products” tab.
-Filter looking for a product by its name
-Without entering the register, staying in “grid” mode, clicking on the product, and clicking on the “Export price orders” button, you will see that it does nothing.
-On the other hand, if we filter by the product name (right-click on the product in the column “Product” and click on “Use as filter”) and we do the same procedure by clicking on the button “Export tariff orders” we see that the file is exported correctly.

We will provide the information to connect to the customer's environment through google chat.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
ivazquez (developer)
2024-04-22 16:10

Dear Team,

Any news?

Ignacio Vazquez
AugustoMauch (manager)
2024-05-02 15:30

Hello Ignacio,

I am sorry but with no steps to reproduce this issue is not actionable.
Practics (reporter)
2024-05-02 15:35

Hello Augusto

You have the steps in the video
AugustoMauch (manager)
2024-05-07 08:41


I am able to reproduce the problem in the customer environment, but until I have steps to reproduce to execute it locally I am not going to be able to debug why the query is being malformed, and whether the problem is in Openbravo's or in the client's side.

Please keep this issue in feedback without an SLA until the issue is actionable the way I mentioned
AugustoMauch (manager)
2024-05-13 09:40

Problem confirmed to be on the custom code.

- Issue History
Date Modified Username Field Change
2024-04-15 19:18 ivazquez New Issue
2024-04-15 19:18 ivazquez Assigned To => Triage Platform Base
2024-04-15 19:18 ivazquez Modules => Core
2024-04-15 19:18 ivazquez Triggers an Emergency Pack => No
2024-04-15 19:23 ivazquez Description Updated View Revisions
2024-04-15 19:43 Practics Issue Monitored: Practics
2024-04-22 16:10 ivazquez Note Added: 0163540
2024-05-02 15:30 AugustoMauch Note Added: 0164015
2024-05-02 15:30 AugustoMauch Status new => feedback
2024-05-02 15:35 Practics Note Added: 0164016
2024-05-03 15:35 ivazquez Steps to Reproduce Updated View Revisions
2024-05-03 15:36 ivazquez Status feedback => new
2024-05-07 08:41 AugustoMauch Note Added: 0164126
2024-05-07 08:41 AugustoMauch Status new => feedback
2024-05-13 09:40 AugustoMauch Note Added: 0164474
2024-05-13 09:40 AugustoMauch Status feedback => closed
2024-05-13 09:40 AugustoMauch Resolution open => no change required

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