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ID
0054277
TypeCategorySeverityReproducibilityDate SubmittedLast Update
design defect[POS2] POSmajoralways2024-01-09 16:002025-03-25 14:59
Reportercharlotte_vasseurView Statuspublic 
Assigned Tofofarril 
PrioritynormalResolutionno change requiredFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Merge Request Status
Review Assigned To
OBNetwork customerNo
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary

0054277: User Input + Value Translations: full refresh is not enough, we have to clean cache of the browser to see the translation in POS

DescriptionFor User Input and Inser Input Value, we don't see the translations in the POS after a full refresh on the touchpoint
We have to clean the cache of the browser, force a full refresh on the touchpoint should be enough
Steps To ReproduceIn BO, log in with Role 'System Administrator'
In window 'Language', define a second language as 'System Language' (for example 'French (France)')

In BO, log in with role 'The White Valley Group Admin'
In window 'User Input', select a user input (for example 'Return Line Reason')
In subtab 'Translation', define a translation for the previous language ('French (France)' - see "BO User Input Translation.png")
In subtab 'Input Value', select a value (for example 'Other')
In subtab 'Input Value Translation', define a translation for the previous language ('French (France)' - see "BO User Input Value Translation.png")

Log in POS
The user is logged with language English
Add a product to the ticket and select 'Return Line' on it
A pop-up is displayed asking for a reason in English (OK - see "01 User logged in English.png")

Change the language of the user in POS for French
Add a product to the ticket and select 'Return Line' on it
A pop-up is displayed asking for a reason in English (OK expected - see "02 French after change language.png")

In BO, window 'Channel - Touchpoint', force a full refresh on the touchpoint used in POS
In POS, set the default language to French, log out and log in
A full refresh happens
Add a product to the ticket and select 'Return Line' on it
=> A pop-up is displayed asking for a reason but it is still in English (KO - see "03 French after force full refresh in BO.png")

We have to clean cache of the browser in order to see properly the translation in French (see "04 French after clean cache of browser.png")
TagsNo tags attached.
Attached Filespng file icon BO User Input Translation.png [^] (120,381 bytes) 2024-01-09 16:00


png file icon BO User Input Value Translation.png [^] (148,677 bytes) 2024-01-09 16:00


png file icon 01 User logged in English.png [^] (113,514 bytes) 2024-01-09 16:00


png file icon 02 French after change language.png [^] (140,768 bytes) 2024-01-09 16:00


png file icon 03 French after force full refresh in BO.png [^] (140,636 bytes) 2024-01-09 16:01


png file icon 04 French after clean cache of browser.png [^] (142,241 bytes) 2024-01-09 16:01

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
(0177243)
charlotte_vasseur (viewer)
2025-03-25 14:57

Tested OK on Livebuilds + Fashion env 24Q4.2
No need to clean cache anymore after adding a translation, it appears OK on POS after a force full refresh
(0177244)
jorgewederago (viewer)
2025-03-25 14:59

Based on Charlotte's input we are closing the issue

- Issue History
Date Modified Username Field Change
2024-01-09 16:00 charlotte_vasseur New Issue
2024-01-09 16:00 charlotte_vasseur Assigned To => Retail
2024-01-09 16:00 charlotte_vasseur File Added: BO User Input Translation.png
2024-01-09 16:00 charlotte_vasseur Triggers an Emergency Pack => No
2024-01-09 16:00 charlotte_vasseur File Added: BO User Input Value Translation.png
2024-01-09 16:00 charlotte_vasseur File Added: 01 User logged in English.png
2024-01-09 16:00 charlotte_vasseur File Added: 02 French after change language.png
2024-01-09 16:01 charlotte_vasseur File Added: 03 French after force full refresh in BO.png
2024-01-09 16:01 charlotte_vasseur File Added: 04 French after clean cache of browser.png
2025-01-23 07:34 guillermogil OBNetwork customer => No
2025-01-23 07:34 guillermogil Type defect => design defect
2025-02-02 06:41 guillermogil Assigned To Retail => jorgewederago
2025-03-21 14:59 fofarril Assigned To jorgewederago => fofarril
2025-03-21 14:59 fofarril Status new => scheduled
2025-03-25 14:57 charlotte_vasseur Note Added: 0177243
2025-03-25 14:59 jorgewederago Note Added: 0177244
2025-03-25 14:59 jorgewederago Status scheduled => closed
2025-03-25 14:59 jorgewederago Resolution open => no change required


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