|View Issue Details|
|Type||Category||Severity||Reproducibility||Date Submitted||Last Update|
|feature request||[Openbravo Localizations] Localization Italy||major||always||2023-03-07 15:49||2023-04-20 16:28|
|Priority||urgent||Resolution||no change required||Fixed in Version|
|Status||closed||Fix in branch||Fixed in SCM revision|
|OS Version||Database version||Ant version|
|Product Version||SCM revision|
|Regression introduced by commit|
|Regression introduced in release|
0051794: The till drawer does not work in case the RTP is used
|Description||Even if the configuration regarding the payment method is ready and the hardware URL is properly set at touchpoint level, in case the RTPrinter is enabled to work in a terminal the drawer is not responding according to the configuration.|
On the other hand, if the RTPrinter is disabled, the till drawer is working as expected.
|Steps To Reproduce||-Run a HWM.|
-Login an Italian terminal with the RTP enabled.
-Do a sale paid in a payment method set as 'Cash', a cash management action or a cashup/open till operation.
-Check that the drawer is not responding when it should.
-Go to the backoffice, search for the terminal you are using.
-Open the record and scroll down until the fiscal parameters.
-Uncheck the 'Fiscal' checkbox.
-Refresh the data on your till.
-Repeat the step 3 above.
-Check that the drawer is responding now as it should.
|Proposed Solution||The Hardware URL set at touchpoint level is normally 'http://localhost:8090/printer'. [^] Even if the printer in the HWM is not relevant as the documents are issued directly by the RTP, the drawer should always respond to any call.|
|Tags||No tags attached.|
edited on: 2023-03-16 11:51
Issue changed to Feature Request because this is not a bug. It has not been included from the very beginning the management of a drawer in the RT-Printer integration. RT-Printer integration is the integration between the RT-Printer and the Web POS, just that.
We need to understand first if the RT-Printer has a rj7 port to plug the drawer, or not.
This issue has been handled in Jira https://openbravo.atlassian.net/browse/RM-5721 [^]
|2023-03-07 15:49||ucarrion||New Issue|
|2023-03-07 15:49||ucarrion||Assigned To||=> psanjuan|
|2023-03-13 14:31||aferraz||Assigned To||psanjuan => fermin_gascon|
|2023-03-16 11:45||psanjuan||Note Added: 0147596|
|2023-03-16 11:45||psanjuan||Type||defect => feature request|
|2023-03-16 11:51||psanjuan||Note Edited: 0147596||View Revisions|
|2023-04-20 16:27||ucarrion||Note Added: 0148655|
|2023-04-20 16:27||ucarrion||Assigned To||fermin_gascon => psanjuan|
|2023-04-20 16:28||ucarrion||Status||new => closed|
|2023-04-20 16:28||ucarrion||Resolution||open => no change required|
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