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TypeCategorySeverityReproducibilityDate SubmittedLast Update
feature request[POS2] POSminorhave not tried2023-01-30 16:002023-02-01 11:03
ReporternjimenezView Statuspublic 
Assigned Tonjimenez 
PrioritynormalResolutionfixedFixed in Version23Q2
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0051508: Include reason and approval history tab in return from customer window

DescriptionIt is required to display the reason and approval information persisted for returns. For this reason, it is necessary to add the reason and approval history tab in return from customer window.

Note that with the fix for 0050868 that tab was already included in sales order, cashup history and touchpoint windows
Steps To Reproduce1. Create a new record on user action reasons window for verify returns user action.
2. Open the POS application
3. Select the orders option on the main menu
4. Select one order and process its verify return
5. See how the reasons dialog is displayed and select one reason.
6. Finish the verify return
7. Go to the return from customer window on the backoffice and see how the provided reasons information is not being displayed.
Proposed SolutionNew subtab will be created on return from customer and return from customer lines to be able to see this information in the backoffice.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]
related to feature request 0050868 closedcaristu Persist user actions reasons and approvals 

-  Notes
hgbot (developer)
2023-01-31 14:31

Merge Request created: [^]
hgbot (developer)
2023-02-01 11:03

Merge request merged: [^]
hgbot (developer)
2023-02-01 11:03

Directly closing issue as related merge request is already approved.

Repository: [^]
Changeset: 73dce5ed3e0c32bae1665dfc2534892cb38b49c5
Author: Natalia Jimenez <>
Date: 01-02-2023 10:03:33
URL: [^]

Fixed ISSUE-51508: Added "Approval/Reason History" subtab for returns

M src-db/database/sourcedata/AD_FIELD.xml
M src-db/database/sourcedata/AD_TAB.xml

- Issue History
Date Modified Username Field Change
2023-01-30 16:00 njimenez New Issue
2023-01-30 16:00 njimenez Assigned To => njimenez
2023-01-30 16:00 njimenez Triggers an Emergency Pack => No
2023-01-30 16:02 njimenez Relationship added related to 0050868
2023-01-31 14:31 hgbot Note Added: 0146084
2023-01-31 16:53 caristu Summary Persist approvals information on returns => Include reason and approval history tab in return from customer window
2023-01-31 16:53 caristu Description Updated View Revisions
2023-01-31 16:55 caristu Description Updated View Revisions
2023-02-01 11:03 hgbot Resolution open => fixed
2023-02-01 11:03 hgbot Status new => closed
2023-02-01 11:03 hgbot Note Added: 0146112
2023-02-01 11:03 hgbot Fixed in Version => 23Q2
2023-02-01 11:03 hgbot Note Added: 0146113

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