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TypeCategorySeverityReproducibilityDate SubmittedLast Update
design defect[Retail Modules] Web POSmajoralways2022-03-01 11:322023-05-25 10:06
Reporterranjith_qualiantech_comView Statuspublic 
Assigned ToRetail 
PrioritynormalResolutionopenFixed in Version
StatusscheduledFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0048695: Error when removing GiftCertificate payment created by redeeming points

DescriptionError occurs when removing GiftCertificate payment, if GiftCertificate payment is created by redeeming the customer loyalty points.
Steps To ReproducePOS: STA-1
1) Select Customer "Redeem Points Gold-Subscription" (Make sure points available to reddem)
2) Add Product
3) Click Pay Button
4) Click Redeem (It will create the gift certificate payment)
5) Try to remove the gift certificate payment. It will show the error ("Manual EARN Rule should be configured for the Loyalty Program for removing Gift Certificate Payment")
6) Try to remove the gift certificate payment. It will show the error ("There is some error while removing the payment") KO

Cause of this issue:
Revert gift certificate and Restore Points are 2 separate process defined in deletePayment hook.
when removing the gift certificate payment for first time, gift certificate is reverted in backoffice. But points are not restored are not restored in backoffice and POS, because ""Manual EARN Rule not configured".
Main Problem - Gift Certificate reverted in backoffice but present in POS.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]
related to defect 0048516RR22Q1.1 closedranjith_qualiantech_com It is not possible to redeem points while doing a purchase 

-  Notes
hgbot (developer)
2023-05-18 07:05

Merge Request created: [^]
hgbot (developer)
2023-05-25 10:06

Merge request closed: [^]

- Issue History
Date Modified Username Field Change
2022-03-01 11:32 ranjith_qualiantech_com New Issue
2022-03-01 11:32 ranjith_qualiantech_com Assigned To => Retail
2022-03-01 11:32 ranjith_qualiantech_com Triggers an Emergency Pack => No
2022-03-01 11:40 ranjith_qualiantech_com Relationship added related to 0048516
2022-03-02 07:59 ranjith_qualiantech_com Steps to Reproduce Updated View Revisions
2023-05-16 09:38 ranjith_qualiantech_com Assigned To Retail => ranjith_qualiantech_com
2023-05-16 09:38 ranjith_qualiantech_com Status new => scheduled
2023-05-18 07:05 hgbot Note Added: 0149907
2023-05-25 10:06 guillermogil Assigned To ranjith_qualiantech_com => Retail
2023-05-25 10:06 guillermogil Type defect => design defect
2023-05-25 10:06 hgbot Note Added: 0150272

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