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| ID | ||||||||
| 0048150 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [POS2] POS | minor | sometimes | 2021-11-24 09:12 | 2025-01-29 10:25 | |||
| Reporter | lorenzofidalgo | View Status | public | |||||
| Assigned To | Retail | |||||||
| Priority | normal | Resolution | no change required | Fixed in Version | ||||
| Status | closed | Fix in branch | Fixed in SCM revision | |||||
| Projection | none | ETA | none | Target Version | ||||
| OS | Any | Database | Any | Java version | ||||
| OS Version | Database version | Ant version | ||||||
| Product Version | pi | SCM revision | ||||||
| Merge Request Status | ||||||||
| Review Assigned To | guillermogil | |||||||
| OBNetwork customer | No | |||||||
| Support ticket | ||||||||
| Regression level | ||||||||
| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0048150: "Printer and display are not available" popup appears sometime executing Offline flows | |||||||
| Description | Sometimes, while executing offline quotation flows, the "Printer and display are not available" popup is shown (check attached video and image). Printer settings has not been manually configured. I have reproduced this behaviour with Cypress automated test and sometimes also manually (harder). | |||||||
| Steps To Reproduce | 0-Online: Go POS2 login screen and login as vallblanca. 1-Complete initial count matching every payment method and log out. 2-Once in the login screen again after last setp, go OFFLINE. 3-Login offline with vallblanca credentials. 4-Transform current ticket into quotation. 5-Add 1x Avalanche transceiver, 1x Balaclava Cap and 1x Hiking Boots. 6-Complete the quotation clicking Complete button. 7-Log out. DEFECT: Sometimes while the flow is being executed, the Printer and display not available popup will be thrown. | |||||||
| Tags | No tags attached. | |||||||
| Attached Files |  OfflineSupport.spec.js.mp4 [^] (1,778,319 bytes) 2021-11-24 09:12 PrinterAndDisplayNotAvailableError.png [^] (169,010 bytes) 2021-11-24 09:13
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(0174841) guillermogil (viewer) 2025-01-29 10:25 |
If you go offline with the developer tools you are forcing the request to the HWM to fail. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2021-11-24 09:12 | lorenzofidalgo | New Issue | |
| 2021-11-24 09:12 | lorenzofidalgo | Assigned To | => Retail |
| 2021-11-24 09:12 | lorenzofidalgo | File Added: OfflineSupport.spec.js.mp4 | |
| 2021-11-24 09:12 | lorenzofidalgo | OBNetwork customer | => No |
| 2021-11-24 09:12 | lorenzofidalgo | Triggers an Emergency Pack | => No |
| 2021-11-24 09:13 | lorenzofidalgo | File Added: PrinterAndDisplayNotAvailableError.png | |
| 2021-12-22 17:34 | guilleaer | Status | new => acknowledged |
| 2025-01-29 10:25 | guillermogil | Review Assigned To | => guillermogil |
| 2025-01-29 10:25 | guillermogil | Note Added: 0174841 | |
| 2025-01-29 10:25 | guillermogil | Status | new => closed |
| 2025-01-29 10:25 | guillermogil | Resolution | open => no change required |
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Issue History |
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