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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSminorsometimes2021-11-24 09:122023-06-27 13:53
ReporterlorenzofidalgoView Statuspublic 
Assigned ToRetail 
PrioritynormalResolutionopenFixed in Version
StatusnewFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionpiSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0048150: "Printer and display are not available" popup appears sometime executing Offline flows

DescriptionSometimes, while executing offline quotation flows, the "Printer and display are not available" popup is shown (check attached video and image). Printer settings has not been manually configured.
I have reproduced this behaviour with Cypress automated test and sometimes also manually (harder).
Steps To Reproduce0-Online: Go POS2 login screen and login as vallblanca.
1-Complete initial count matching every payment method and log out.
2-Once in the login screen again after last setp, go OFFLINE.
3-Login offline with vallblanca credentials.
4-Transform current ticket into quotation.
5-Add 1x Avalanche transceiver, 1x Balaclava Cap and 1x Hiking Boots.
6-Complete the quotation clicking Complete button.
7-Log out.
DEFECT: Sometimes while the flow is being executed, the Printer and display not available popup will be thrown.
TagsNo tags attached.
Attached Files? file icon OfflineSupport.spec.js.mp4 [^] (1,778,319 bytes) 2021-11-24 09:12
png file icon PrinterAndDisplayNotAvailableError.png [^] (169,010 bytes) 2021-11-24 09:13

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- Issue History
Date Modified Username Field Change
2021-11-24 09:12 lorenzofidalgo New Issue
2021-11-24 09:12 lorenzofidalgo Assigned To => Retail
2021-11-24 09:12 lorenzofidalgo File Added: OfflineSupport.spec.js.mp4
2021-11-24 09:12 lorenzofidalgo Triggers an Emergency Pack => No
2021-11-24 09:13 lorenzofidalgo File Added: PrinterAndDisplayNotAvailableError.png
2021-12-22 17:34 guilleaer Status new => acknowledged

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