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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Web POSmajorrandom2021-11-12 15:292021-11-26 16:58
ReporterdromeroView Statuspublic 
Assigned ToRetail 
PriorityhighResolutionopenFixed in Version
StatusnewFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionpiSCM revision 
Review Assigned To
Regression level
Regression date2021-11-26
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0048054: Products with multiple UPC/EAN not found in Web POS

DescriptionWhen a product has 2 UPC/EAN registered by two different users, it is not found in the web pos "Scan" tab, but the behavior is random. If it is the first time you login to the webPOS, it works. If you have already logged in the web POS, it does not work unless you trigger the "Refresh Data" process. But in some cases, you will need a full refresh in order to make it work (erase cache)

Summary of some tests performed: [^]

Client version: Openbravo 3.0 PR20Q1.3
Steps To Reproduce1) Log into back office with the user Openbravo and an administrative role.
2) Choose a point of sale to realize the test from "chanel - Touchpoint" tab
3) Navigate to the assortment of that POS and pick a product to do the test.
4) Navigate to the product, select the "Multi UPC" tab and create a new record with a dummy UPC/EAN
5) Logout and log back in with another user that has the permisions to create UPC/EAN codes for a product. Make sure it does not have the same role as the Openbravo user.
6) Navigate to the same product and create a new record with another dummy UPC/EAN.
7) Log into the terminal chosen for this test, with any user.
8) Go to the "Scan" tab and input the UPC/EAN created with the Openbravo user. Observe the behavior.
9) Input the UPC/EAN created with the other user. Observe the behavior.
10) If the product is found, that is the expected behavior by the client.
11) In case the product is not found, perform the "Refresh Data" process and go back to step 8.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
dromero (reporter)
2021-11-12 15:45

Support Ticket: 32122

We have more videos of other tests that we can submit if necessary.
rmagnoli (reporter)
2021-11-23 14:39

Hi team.

When do you think we could get the resolution for this issue?
Thanks in advance.
dromero (reporter)
2021-11-26 16:58

Hi Team,

Any update?


- Issue History
Date Modified Username Field Change
2021-11-12 15:29 dromero New Issue
2021-11-12 15:29 dromero Assigned To => Retail
2021-11-12 15:29 dromero Regression date => 2021-11-26
2021-11-12 15:29 dromero Triggers an Emergency Pack => No
2021-11-12 15:45 dromero Note Added: 0132999
2021-11-23 14:39 rmagnoli Note Added: 0133302
2021-11-26 16:58 dromero Note Added: 0133392

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