Project:
| View Issue Details[ Jump to Notes ] | [ Issue History ] [ Print ] | |||||||
| ID | ||||||||
| 0047467 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [Retail Modules] Web POS Hardware Manager | major | always | 2021-07-28 11:35 | 2021-08-16 14:18 | |||
| Reporter | sebastien_liron | View Status | public | |||||
| Assigned To | javierRodriguez | |||||||
| Priority | urgent | Resolution | suspended | Fixed in Version | ||||
| Status | closed | Fix in branch | Fixed in SCM revision | |||||
| Projection | none | ETA | none | Target Version | pi | |||
| OS | Any | Database | Any | Java version | ||||
| OS Version | Database version | Ant version | ||||||
| Product Version | pi | SCM revision | ||||||
| Review Assigned To | marvintm | |||||||
| Regression level | ||||||||
| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0047467: Cheque printer is blocked if cheque is not properly detected and bloc every other flow after that | |||||||
| Description | Cheque printer is blocked while doing operations and block all flows with hardware manager if not rebooted | |||||||
| Steps To Reproduce | - hardware manager must be up locally + cheque printer (see video ) turned on - creating a simple ticket - choose cheque payment mode ( must be enabled ) - cheque printer is wiating for a cheque paper - not able to scan the check properly ( or just wait ) - cheque printer is blinking - click on OK on popup "has your cheque been printed correctly " - cheque will be filled manually - starting from there, no ticket will be printed until the printer is rebooted | |||||||
| Tags | NOR | |||||||
| Attached Files |  Screencast from 20-07-21 17_40_34.webm [^] (3,542,271 bytes) 2021-07-28 11:35 | |||||||
 Relationships [ Relation Graph ]
[ Dependency Graph ]
|
|
 Relationships |
|
Notes |
|
|
(0131142) marvintm (manager) 2021-08-16 14:18 |
It seems there is no good way to solve this problem: - From one side, this is a user operation problem. Once we have launched the printing action, the printer will block waiting for the user to input the cheque correctly. If this is not done, the printer will wait forever for this. - From the other side, we currently don't have two-way communication with the printer, it is just one direction, and the POS just sends the print command to the printer, that then handles the process. The POS behaves correctly in the sense that subsequent printing operations will fail with the proper error message. The user is responsible of either inserting the cheque correctly, or otherwise, if the printer gets stuck, of restarting the printer, which fixes the problem. Unfortunately, there is not much that we can do here. |
|
Notes |
|
Issue History |
|||
| Date Modified | Username | Field | Change |
| 2021-07-28 11:35 | sebastien_liron | New Issue | |
| 2021-07-28 11:35 | sebastien_liron | Assigned To | => Retail |
| 2021-07-28 11:35 | sebastien_liron | File Added: Screencast from 20-07-21 17_40_34.webm | |
| 2021-07-28 11:35 | sebastien_liron | Resolution time | => 1628978400 |
| 2021-07-28 11:35 | sebastien_liron | Triggers an Emergency Pack | => No |
| 2021-07-28 11:57 | rafaroda | Issue Monitored: rafaroda | |
| 2021-07-28 11:58 | rafaroda | Tag Attached: NOR | |
| 2021-07-30 09:42 | adrianromero | Status | new => acknowledged |
| 2021-07-30 09:43 | adrianromero | Assigned To | Retail => javierRodriguez |
| 2021-07-30 09:44 | adrianromero | Status | acknowledged => scheduled |
| 2021-08-16 14:18 | marvintm | Review Assigned To | => marvintm |
| 2021-08-16 14:18 | marvintm | Note Added: 0131142 | |
| 2021-08-16 14:18 | marvintm | Status | scheduled => closed |
| 2021-08-16 14:18 | marvintm | Resolution | open => suspended |
|
Issue History |
| Copyright © 2000 - 2009 MantisBT Group |
 |