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| ID | ||||||||
| 0047166 | ||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||
| defect | [POS2] POS | major | always | 2021-06-17 09:14 | 2021-06-23 12:13 | |||
| Reporter | jmelin | View Status | public | |||||
| Assigned To | Retail | |||||||
| Priority | urgent | Resolution | unable to reproduce | Fixed in Version | ||||
| Status | closed | Fix in branch | Fixed in SCM revision | |||||
| Projection | none | ETA | none | Target Version | ||||
| OS | Linux 64 bit | Database | PostgreSQL | Java version | 7.x | |||
| OS Version | Openbravo Appliance 14.04 | Database version | 9.3.x | Ant version | 1.9.x | |||
| Product Version | SCM revision | |||||||
| Merge Request Status | ||||||||
| Review Assigned To | ||||||||
| OBNetwork customer | Gold | |||||||
| Support ticket | ||||||||
| Regression level | ||||||||
| Regression date | ||||||||
| Regression introduced in release | ||||||||
| Regression introduced by commit | ||||||||
| Triggers an Emergency Pack | No | |||||||
| Summary | 0047166: JIRA 2107 - Hardware Manager is slowing touchscreen response time | |||||||
| Description | When HW manager is running on the POS with printer set to USB, the response time of the touchscreen is delayed. You need to touch longer to add a product for example. When you start HW manager with printer mode set to "screen", then the response time is normal This happens on HP RP7 POS with Windows 7. | |||||||
| Steps To Reproduce | On a HP RP7 POS 1. In “openbravohw.properties”, set ## Receipt printers ## machine.printer = usb 2. Start hardware manager 3. Connect to VBS-2 4. Try to use the touchscreen (create a new order and add a product) => the response time of the touchscreen is delayed and you need to touch the screen longer to add a product 5. Stop hardware manager 6. In “openbravohw.properties”, set ## Receipt printers ## machine.printer = screen 7. Start hardware manager => the response time of the touchscreen is normal | |||||||
| Tags | No tags attached. | |||||||
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Issue History |
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| Date Modified | Username | Field | Change |
| 2021-06-17 09:14 | jmelin | New Issue | |
| 2021-06-17 09:14 | jmelin | Assigned To | => Retail |
| 2021-06-17 09:14 | jmelin | OBNetwork customer | => Gold |
| 2021-06-17 09:14 | jmelin | Triggers an Emergency Pack | => No |
| 2021-06-18 17:23 | dmiguelez | Resolution time | => 1625176800 |
| 2021-06-18 17:23 | dmiguelez | Severity | critical => major |
| 2021-06-18 17:23 | dmiguelez | Status | new => scheduled |
| 2021-06-18 17:23 | dmiguelez | Status | scheduled => acknowledged |
| 2021-06-23 12:12 | dmiguelez | Status | acknowledged => scheduled |
| 2021-06-23 12:12 | dmiguelez | Status | scheduled => closed |
| 2021-06-23 12:13 | dmiguelez | Resolution | open => unable to reproduce |
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Issue History |
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