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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[POS2] POSmajoralways2021-06-17 09:142021-06-23 12:13
ReporterjmelinView Statuspublic 
Assigned ToRetail 
PriorityurgentResolutionunable to reproduceFixed in Version
StatusclosedFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSLinux 64 bitDatabasePostgreSQLJava version7.x
OS VersionOpenbravo Appliance 14.04Database version9.3.xAnt version1.9.x
Product VersionSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0047166: JIRA 2107 - Hardware Manager is slowing touchscreen response time

DescriptionWhen HW manager is running on the POS with printer set to USB, the response time of the touchscreen is delayed.
You need to touch longer to add a product for example.

When you start HW manager with printer mode set to "screen", then the response time is normal

This happens on HP RP7 POS with Windows 7.
Steps To ReproduceOn a HP RP7 POS

1. In “”, set
## Receipt printers ##
machine.printer = usb
2. Start hardware manager
3. Connect to VBS-2
4. Try to use the touchscreen (create a new order and add a product)
=> the response time of the touchscreen is delayed and you need to touch the screen longer to add a product

5. Stop hardware manager
6. In “”, set
## Receipt printers ##
machine.printer = screen

7. Start hardware manager
=> the response time of the touchscreen is normal
TagsNo tags attached.
Attached Files

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- Issue History
Date Modified Username Field Change
2021-06-17 09:14 jmelin New Issue
2021-06-17 09:14 jmelin Assigned To => Retail
2021-06-17 09:14 jmelin Triggers an Emergency Pack => No
2021-06-18 17:23 dmiguelez Severity critical => major
2021-06-18 17:23 dmiguelez Status new => scheduled
2021-06-18 17:23 dmiguelez Status scheduled => acknowledged
2021-06-23 12:12 dmiguelez Status acknowledged => scheduled
2021-06-23 12:12 dmiguelez Status scheduled => closed
2021-06-23 12:13 dmiguelez Resolution open => unable to reproduce

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