|View Issue Details|
|Type||Category||Severity||Reproducibility||Date Submitted||Last Update|
|defect||[POS2] POS||major||always||2021-05-27 17:08||2021-09-02 10:28|
|Priority||urgent||Resolution||invalid||Fixed in Version|
|Status||closed||Fix in branch||Fixed in SCM revision|
|OS||Linux 64 bit||Database||PostgreSQL||Java version||7.x|
|OS Version||Openbravo Appliance 14.04||Database version||9.3.x||Ant version||1.9.x|
|Product Version||SCM revision|
|Review Assigned To||vmromanos|
|Regression introduced in release|
|Regression introduced by commit|
|Triggers an Emergency Pack||No|
0046877: Credit Note feature does not manage properly the credit do not used.
|Description||Credit Note feature does not manage properly the credit do not used.|
|Steps To Reproduce||0-Login POS2 as vallblanca with Credit Notes configuration completed.|
1-Run a cash up process to be sure that there are no pending receipts, that all the amount has been counted and nothing has been kept in the terminal.
1-Add 1x "of any product. Note that the total sale is 12€ for instance.
2-Pay the sale with the payment method that has been configured to generate credit in case there is an "Overpaument", for instance "Voucher".
3-Pay a higher amount, for instance with a voucher of 20€
4-Complete the sale.
5-Verify that a credit note receipt is printed for an amount of 20-12=8€
6-Create another sale for an amount of 3€
7-Use that credit to pay that sale. Verify that current balance shown is 8€ so it is possible to pay that sale with that credit.
8-Complete the sale
9- Create another sale of 3€, by trying to pay with the same credit.
10-Realize that it is not possible as the balance has turned automatically to 0,00€
11- Close the till
12-Verify that there is no management of the remaining amount of credit do not used.
The cash up information shown to count is 20€ of voucher and 8 of the credit. The report print is also not correct as it shows:
Sales 12 € - correct
Retail transactions - 12 € correct
Expected amount = 28€ (this is not correct, it should be 20)
Counted amount = 28 (this is not correct, it should be 20)
Total to keep = 20 (this is correct)
Total to deposit = 8 (not correct it should be 0)
|Tags||No tags attached.|
To review once it is possible to have an updated environment running with this feature properly configured, that is related to a "Ticket Restaurant" payment method.
I am not sure about the correct configuration of this feature because it is not explained in this document, whether the payment method "Credit Note" of the Channel Touch point must be configured as "Leave as Credit" or "Cash" (I think it should be Leave as Credit)??).
See: https://docs.google.com/document/d/1fl1MLX7UVexVNazL_B6sCju2a93bOBXkeR9ZvNI8ifY/edit# [^] [^] (see section Create a Touchpoint Type Payment Method)
It should be properly defined how the remaining cash do not used needs to be managed.
We are not sure if this is a real issue or a configuration problem, it must be reviewed properly.
Therefore, the severity has been updated.
|Verify as a reproducible major issue that has to be fixed|
Tested and working fine.
Most likely you have activated the "Use Credit Note Once" flag at Organization level, which allows to consume the credit note just one time.
When this flag is not enabled, you can consume the credit note more than one time (meanwhile you have available credit)
|2021-05-27 17:08||psanjuan||New Issue|
|2021-05-27 17:08||psanjuan||Assigned To||=> Retail|
|2021-05-27 17:08||psanjuan||Triggers an Emergency Pack||=> No|
|2021-05-27 17:11||psanjuan||Steps to Reproduce Updated||View Revisions|
|2021-05-27 17:12||psanjuan||Note Added: 0128732|
|2021-06-14 10:00||guilleaer||Resolution time||=> 1624572000|
|2021-06-14 10:00||guilleaer||Status||new => scheduled|
|2021-06-14 10:00||guilleaer||Status||scheduled => acknowledged|
|2021-07-14 13:02||dmiguelez||Note Added: 0130466|
|2021-07-14 13:02||dmiguelez||Resolution time||1624572000 => 1628028000|
|2021-07-14 13:02||dmiguelez||Severity||major => minor|
|2021-07-29 10:05||dmiguelez||Relationship added||related to 0046874|
|2021-07-29 10:05||dmiguelez||Severity||minor => major|
|2021-07-29 10:05||dmiguelez||Note Added: 0130867|
|2021-08-06 11:33||dmiguelez||Resolution time||1628028000 => 1629410400|
|2021-08-31 13:39||vmromanos||Assigned To||Retail => vmromanos|
|2021-09-02 09:34||vmromanos||Status||acknowledged => scheduled|
|2021-09-02 10:28||vmromanos||Review Assigned To||=> vmromanos|
|2021-09-02 10:28||vmromanos||Note Added: 0131504|
|2021-09-02 10:28||vmromanos||Status||scheduled => closed|
|2021-09-02 10:28||vmromanos||Resolution||open => invalid|
|Copyright © 2000 - 2009 MantisBT Group|