0045140: Bug in Cancel and Replace a ticket + Verified Return

Description

Bug in Cancel and Replace a ticket + Verified Return

Steps To Reproduce

https://livebuilds.openbravo.com/retail_pi_pgsql/web/org.openbravo.retail.posterminal/?terminal=VBS-1 [^]

1. Create a new ticket, pay and finish the receipt.
2. Click "Open receipt" -> Select the previous ticket.
3. Click "Cancel and Replace".
4. Assign a Customer to the ticket.
5. Finish the receipt.
6. Click "Verify Return" -> Select the last receipt and verify that it is not possible to return it.

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Attached Files

Relationships [ Relation Graph ] [ Dependency Graph ]

has duplicate

defect

0045189

closed

ranjith_qualiantech_com

The lines added by Cancel&Replace are not returnables

Notes
(0123673) marvintm (manager) 2020-10-14 09:06	This is actually working as expected. The Verified Returns functionality works using the receipt shipments to find out which lines were delivered. When using Cancel and Replace, by default the shipments remain associated to the original order. This means that if you then try to do a Verified return of a replacing ticket, you will run into this behaviour. This default configuration assumes that customers normally will come with the original receipt. If this is not the case, and they come with the replacing receipt instead, this problem can be solved by using the preference "Cancel and Replace - Associate shipment lines to new order" instead. With this preference, the shipments will be reassociated to the replacing receipt when doing Cancel and Replace, and if a Verified Return is done from the replacing receipt, the lines will show as delivered.

Issue History
Date Modified	Username	Field	Change
2020-09-25 08:55	Leyre	New Issue
2020-09-25 08:55	Leyre	Assigned To	=> Retail
2020-09-25 08:55	Leyre	Resolution time	=> 1602799200
2020-09-25 08:55	Leyre	Triggers an Emergency Pack	=> No
2020-09-25 09:08	Practics	Issue Monitored: Practics
2020-10-08 07:32	ranjith_qualiantech_com	Assigned To	Retail => ranjith_qualiantech_com
2020-10-08 07:32	ranjith_qualiantech_com	Status	new => scheduled
2020-10-13 12:57	ranjith_qualiantech_com	Relationship added	related to 0045189
2020-10-14 09:01	marvintm	Relationship replaced	has duplicate 0045189
2020-10-14 09:06	marvintm	Review Assigned To	=> marvintm
2020-10-14 09:06	marvintm	Note Added: 0123673
2020-10-14 09:06	marvintm	Status	scheduled => closed
2020-10-14 09:06	marvintm	Resolution	open => no change required