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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Web POSminorhave not tried2020-04-17 13:262020-04-21 10:24
ReporterplujanView Statuspublic 
Assigned ToRetail 
PrioritynormalResolutionopenFixed in Version
StatusnewFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSAnyDatabaseAnyJava version
OS VersionDatabase versionAnt version
Product VersionpiSCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0043770: [UX] Improve the message shown when an unexpected error is shown

DescriptionWhen an unexpected error is detected, there is a message about the situation. This message should be improved.
Suggestions about the content: It should say that because of the detection, information will not be lost but that a reload will be triggered. It should mention some relevant data to help 1st and 2nd level support to trace the log. The "sorry for the inconveniences" text is not required.
Steps To Reproduce(1) errors in the browser log:
[2020-04-17T01:29:58+0000] [SEVERE] web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js 212:14 "[checkBlocked][transaction]The order does not exists or is frozen. Wrong write in c_order avoided [undefined][VBS1001/0000069-1] - Caller: (web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:51169:18) - callerInfo: \ (web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:8088:22);\ (web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:51169:18);\nsaveAndTriggerEvents (web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:51443:14);\nweb/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:51511:9;\nG.d.modelOfAnOrder.calculateTaxes (web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:77114:7); line: web/js/gen/53a2f6b3fbc1d0b997a68bf119bfc6c6.js:8470:26 (*)"
TagsNo tags attached.
Attached Filespng file icon 01_29_59 FAILED_ CancelAndRplReturn.png [^] (173,950 bytes) 2020-04-17 13:26

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-  Notes
dbaz (developer)
2020-04-21 10:24

Agree with "summary description" comments.

Ideally the "technical description" of the error should be in a collapsable area like this (*NxLoRrrvV2eF63Vc [^]) to avoid 'stress' the user with data that he doesn't understand, but with this approach maybe this information is lost if the user decides to take an screenshot to send it to support team.

- Issue History
Date Modified Username Field Change
2020-04-17 13:26 plujan New Issue
2020-04-17 13:26 plujan Assigned To => Retail
2020-04-17 13:26 plujan File Added: 01_29_59 FAILED_ CancelAndRplReturn.png
2020-04-17 13:26 plujan Triggers an Emergency Pack => No
2020-04-21 10:24 dbaz Note Added: 0119289

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