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TypeCategorySeverityReproducibilityDate SubmittedLast Update
defect[Retail Modules] Web POS Hardware Managermajoralways2019-08-28 09:292019-08-28 14:43
ReporterjcbourgeoisView Statuspublic 
Assigned Toadrianromero 
PrioritynormalResolutionopenFixed in Version
StatusfeedbackFix in branchFixed in SCM revision
ProjectionnoneETAnoneTarget Version
OSLinux 64 bitDatabaseAnyJava version
OS VersionCentOSDatabase versionAnt version
Product VersionRR19Q3SCM revision 
Review Assigned To
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo

0041707: Hardware Manager - Wincor TH230+ printer - Misprinted characters

DescriptionWe have noticed an issue with printer used by Decathlon : accented characters are misprinted.
Printer used by Decathlon FR is Wincor TH230+ which is well recognized by Hardware Manager.
We uses WebPOS & Hardware manager on a Linux till (CentOS distribution).

I have tested this version of HW Manager on my computer (Windows OS) with an other printer (Aures ODP 333) and those accented characters are well printed. So the printer template and HW Manager used seem to be OK.

Do you have an idea of the reason of this issue? Do we have encountered a similar issue in the past?

Hardware manager used is available here : [^]
Steps To Reproduce1) Launch HW Manager
2) Complete a receipt
=> Accented characters are misprinted
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
adrianromero (manager)
2019-08-28 11:35

This printer model supported is the Chinese model with Chinese firmware included.
The European model with European/Latin firmware installed will require an explicit implementation to support printing all Latin characters.
jcbourgeois (developer)
2019-08-28 14:43

Thanks for your reply.
What is the effort for this implementation ?
When this implementation for Latin characters can be realized ?
What do you need to realize it ?

We will have also to realize an implementation of TH250 model for Decat FR in the next future.

- Issue History
Date Modified Username Field Change
2019-08-28 09:29 jcbourgeois New Issue
2019-08-28 09:29 jcbourgeois Assigned To => Retail
2019-08-28 09:29 jcbourgeois Triggers an Emergency Pack => No
2019-08-28 11:35 adrianromero Note Added: 0114294
2019-08-28 11:35 adrianromero Status new => feedback
2019-08-28 11:35 adrianromero Assigned To Retail => adrianromero
2019-08-28 14:43 jcbourgeois Note Added: 0114300

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