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| ID | ||||||||||||
| 0056931 | ||||||||||||
| Type | Category | Severity | Reproducibility | Date Submitted | Last Update | |||||||
| design defect | [POS2] Core | minor | always | 2024-10-29 16:29 | 2024-11-13 15:49 | |||||||
| Reporter | malsasua | View Status | public | |||||||||
| Assigned To | Triage Platform Base | |||||||||||
| Priority | normal | Resolution | open | Fixed in Version | ||||||||
| Status | feedback | Fix in branch | Fixed in SCM revision | |||||||||
| Projection | none | ETA | none | Target Version | ||||||||
| OS | Any | Database | Any | Java version | ||||||||
| OS Version | Database version | Ant version | ||||||||||
| Product Version | SCM revision | |||||||||||
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| Regression introduced in release | ||||||||||||
| Regression introduced by commit | ||||||||||||
| Triggers an Emergency Pack | No | |||||||||||
| Summary | 0056931: Refund is not possible with Tax Free tickets and no returnable products | |||||||||||
| Description | When you try to refund a Tax Free ticekt, it requires to return the whole ticket. It is not possible to do refund of partial ticket. But if the ticket contains lines with no returnable products, the refund is not possible | |||||||||||
| Steps To Reproduce | . create a new ticket . add item1 (normal product) . add item2 (no returnable product) . complete ticket . Execute Tax Free process for the previous ticket . Verify REturn of previous ticket: it is not possible to select the line2 the system does not allow to made a partial return | |||||||||||
| Proposed Solution | If the feature Tax Free is enabled for a given touchpoint type, see image attached, a warning message will have to be display to the seller as soon as a non-returnable product is added to such sale, by saying: "Please inform the customer that it will not be possible to void a tax free form issue for a sale including not returnable products" | |||||||||||
| Tags | No tags attached. | |||||||||||
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(0171438) psanjuan (developer) 2024-11-05 15:41 |
https://openbravo.atlassian.net/browse/RM-18886 [^] |
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(0171936) psanjuan (developer) 2024-11-13 15:49 |
Please check as it seems there is a misunderstanding on this: The flow is: - a sale is created, after being completed it is possible to issue a tax free form - if the sale needs to be return, it is mandatory to first void the tax free form - once voided, it is possible to return the products There is a parameter named "Full verified return for voided tax free forms" that forces to return fully the orders linked to a tax free that was voided. If this parameter is not selected, it is possible to make "partial" returns of what can be returned, after voiding the tax free. If it selected it is only possible to make "Full" returns after the tax free has been voided. In our case: please check such scenario once more with that parameter not selected (this parameter is located at Store level, in the header, under the section Tax Free Form). It is important to remark that if a product is configured as Returnable = NO, it will never be possible to return it. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2024-10-29 16:29 | malsasua | New Issue | |
| 2024-10-29 16:29 | malsasua | Assigned To | => Triage Platform Base |
| 2024-10-29 16:29 | malsasua | Triggers an Emergency Pack | => No |
| 2024-10-29 17:08 | psanjuan | Proposed Solution updated | |
| 2024-10-29 17:36 | malsasua | Type | defect => design defect |
| 2024-11-05 15:33 | psanjuan | Proposed Solution updated | |
| 2024-11-05 15:41 | psanjuan | Note Added: 0171438 | |
| 2024-11-13 15:49 | psanjuan | Note Added: 0171936 | |
| 2024-11-13 15:49 | psanjuan | Status | new => feedback |
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